Operations Coordinator

Position Overview

We are seeking an experienced Operations Coordinator to become part of a reputable and supportive operations team, focusing on managing the entire lifecycle of import and export shipments. This role demands hands-on involvement and suits candidates with a background in freight forwarding or logistics who value precision, ownership, and delivering excellent customer service.

Work Schedule

The position operates Monday through Friday, from 8:30 am to 5:00 pm, with potential to convert into a permanent role for the suitable applicant.

Key Responsibilities

• Manage import and export shipments from initial booking to final delivery.
• Coordinate with customers, suppliers, carriers, and international offices to ensure seamless shipment execution.
• Adhere to Australian Customs regulations and follow internal Quality Management System procedures.
• Arrange transportation and monitor shipments to meet customer service standards and key performance indicators.
• Maintain precise records of shipments, including tracking information and updating systems regularly.
• Process invoicing within designated timeframes.
• Review shipment documentation to confirm accurate costing and profitability.
• Maintain proactive communication with customers regarding shipment status updates, delays, or alterations.
• Carry out company collections using a company vehicle.

Candidate Profile

• Demonstrated experience in freight forwarding or logistics is essential.
• Proficient in using CargoWise software.
• Strong familiarity with export operations and relevant documentation.
• Exceptional attention to detail combined with strong organizational capabilities.
• Excellent verbal and written communication skills.
• Competent with computers, including Microsoft Word, Excel, and freight management systems.
• Able to prioritize multiple deadlines efficiently in a dynamic environment.
• Customer-oriented mindset with proficient problem-solving skills.
• Possession of a valid Australian Driver's Licence.
• Knowledge of Dangerous Goods is an advantage.