Operations Associate - Beauty/CPG

About Hae CPG

Hae CPG consists of specialized professionals in operations and supply chain management supporting the growth of emerging beauty and wellness brands. Our expertise covers inventory and supply planning, production and packaging oversight, 3PL sourcing and transitions, retail and ecommerce fulfillment, and transportation logistics. We serve brands delivering to leading U.S. and global retailers such as Sephora, Ulta, Target, Walmart, CVS, and Nordstrom.

Role Overview

We are hiring a full-time Operations Associate to remotely support our rapidly expanding client portfolio of Consumer Packaged Goods (CPG) brands. The position is based out of Brooklyn, NY, with a preference for candidates near the NYC area to work during 9am-6pm EST hours. The Operations Associate will report to a Lead Operations team member and assist in daily operations related to e-commerce, retail, logistics, and customer service functions for various clients.

Key Responsibilities

• Assist with day-to-day operational activities across clients' e-commerce, B2B, and customer experience channels.
• Adapt and learn individual client workflows, systems, platforms, and supply chain architectures.
• Work cross-functionally to resolve fulfillment and shipping challenges, coordinate with third-party logistic providers, and enhance internal procedures.
• Ensure timely processing of e-commerce and drop-ship orders aiming for a 100% fill rate, promptly addressing integration issues.
• Communicate with 3PL partners to resolve order delays, incorrect shipments, and lost packages; process carrier claims as necessary.
• Investigate suspicious or high-risk orders; analyze return trends and customer service tickets to detect fulfillment patterns and issues.
• Manage wholesale order processing through 3PL Warehouse Management Systems (WMS) and Electronic Data Interchange (EDI) platforms, ensuring compliance with routing guidelines.
• Coordinate with 3PL teams for order packing, shipping documentation preparation, and invoice submission.
• Update order statuses and tracking information within retail portals and EDI systems.
• Handle Returns to Vendor (RTVs), shortages, chargebacks, and returned goods quality control, analyzing historical data to reduce chargebacks.
• Maintain strong partnerships with 3PL and freight providers to guarantee on-schedule inbound and outbound deliveries.
• Oversee specialty projects, value-added services, and Bill of Materials (BOM) compilations.
• Monitor inventory levels of finished products and packaging materials at 3PL warehouses for key clients.
• Support customer service teams and manage reverse logistics operations as required.
• Process special order requests for press, marketing, sampling, and VIP customers.
• Contribute to updating sales and inventory reports, conducting freight analyses, and auditing logistics billing.
• Identify and escalate integration or operational challenges, aiding troubleshooting efforts across brand and vendor stakeholders.
• Prepare and compile fulfillment and customer service data into reports for internal use and client distribution.
• Create, organize, and maintain Standard Operating Procedures (SOPs), client documentation, and retail routing guidelines.

Candidate Requirements

• Minimum of one year experience in retail or CPG industries, preferably in operations or customer support roles.
• Strong interpersonal and communication skills focusing on relationship building with clients and vendors, capable of crafting thoughtful and engaging responses.
• Highly motivated to acquire new skills and understand evolving process flows.
• Excellent attention to detail, organizational abilities, and capacity to multitask across multiple clients, orders, deadlines, and communications accurately and timely.
• Ability to combine creativity with data-driven strategies for effective and innovative operational problem solving.
• Self-driven, entrepreneurial mindset while working collaboratively as a team member.
• Adaptable and resourceful problem solver in a fast-changing business environment.
• Proven success thriving in dynamic, high-speed settings with a flexible approach.
• Interest and enthusiasm for startup environments, bringing innovation and making a substantial impact on business growth, company culture, and operations.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Google Workspace, project management tools, and quick aptitude for learning new software and platforms.
• Experience operating Shopify e-commerce platform.

Additional Information

This position is remote with preference for candidates in the NYC area to align with EST business hours (9am–6pm). Applicants should apply via email by sending a resume and a brief personal introduction with the subject line "Job Application - Operations Manager." Only email applications will be considered.