Operational Support Grade (Prison Support) - HMP Guys Marsh

Role overview

HMP Guys Marsh is hiring an Operational Support Grade to help keep the prison operating safely and efficiently each day. This is a busy, hands-on position where you will support a range of activities across the site and work closely with a team in a structured environment.

What the role involves

The job combines desk-based duties with more active tasks. You may be involved in security checks at the gate, search procedures, handling deliveries, overseeing visitors, and keeping an eye on phone use and CCTV. The role can also include lifting, carrying, and walking across prison grounds to escort vehicles and support daily operations.

Who this role suits

No formal qualifications are required. This role may suit someone who communicates clearly, stays composed under pressure, uses sound judgement, and works well as part of a team. It is a fast-moving post that could be a strong starting point for a career in the prison service.

Working pattern

You will be expected to work different shift patterns, including nights and weekends, to ensure the prison continues to run smoothly around the clock.

Career impact

This role offers a chance to contribute to public safety and support important work within the prison system. While contact with prisoners is limited compared with prison officers, some interaction may occur depending on the establishment. The position also helps build detailed knowledge of prison operations and may open pathways into other prison roles, including the OSG to Prison Officer conversion route.

Training and development

You will receive training and opportunities to grow in the role, with scope for progression and professional development.

Pay and benefits

The salary for this post is £29,432.

• 25 days of annual leave on joining, rising to 30 days after 10 years of service, calculated pro rata
• 9 additional days made up of bank, public and privilege holidays
• Access to a paid Level 2 apprenticeship in customer service
• Eligibility for the Civil Service pension scheme
• Season ticket loans
• Retail discount offers
• Employee Assistance Programme
• Cycle to Work scheme

Additional information

This is an extraordinary opportunity to work in a unique environment and make a real difference by supporting day-to-day prison operations. If this sounds like the right fit, you are encouraged to apply.