Operational Support Grade (Prison Support) - HMP Guys Marsh
HM Prison and Probation Service (HMPPS)
Margaret Marsh, England, United Kingdom · Full Time
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- Experience
- Any
- Salary
- GBP 29,432 – GBP 29,432 / year
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Eligibility
- Applicants who can work in a fast-paced prison operations environment, communicate clearly, stay composed under pressure, and work shifts including weekends and nights are suitable. No qualifications are required.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
HMP Guys Marsh is hiring an Operational Support Grade to help keep the prison operating safely and efficiently on a day-to-day basis. This position is part of a collaborative team and includes a mix of security-focused duties, visitor management, delivery handling, phone and CCTV monitoring, and other practical tasks that may involve some desk work as well as physical activity such as lifting, carrying, and escorting vehicles across the site.
Who this role suits
This opportunity does not require formal qualifications. It may be a strong fit for someone who communicates well, stays composed in pressured situations, uses sound judgement, and works effectively as part of a team. The role is fast-paced and can be a starting point for a long-term career in prison services.
Key duties
The role supports the smooth and safe running of the prison and contributes to wider public protection by assisting with essential operational work. While contact with prisoners is generally limited compared with prison officer roles, occasional interaction may occur depending on the establishment.
Working pattern
This is a shift-based position and includes weekend and night shifts as part of the normal rota.
Training and progression
The post offers structured training, development support, and opportunities to progress. Experience gained in the role can open the door to other prison service positions, including the possibility of applying for the OSG to Prison Officer conversion scheme.
Pay and benefits
The salary for this role is £29,432. Alongside base pay, the package includes paid leave, bank and public holidays, apprenticeship access, a pension scheme, and several employee benefits.
Additional information
- Annual leave starts at 25 days on appointment and rises to 30 days after 10 years of service, calculated on a pro-rata basis.
- You will also receive 9 days of bank, public and privilege holidays.
- There is access to a paid Level 2 apprenticeship in customer service.
- Other available benefits include the Civil Service pension scheme, season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.
Application note
If you think this role matches your skills and approach, you can apply for consideration.