OMNI Key Account Manager - Fixed Term

Role overview

Based at the Auckland office, this position supports the Commercial Manager in growing L’Oréal Luxe business across major department store accounts. The role acts as a connector between sales, marketing, and supply chain functions, helping iconic brands perform strongly across both digital and physical retail channels.

Key responsibilities

• Build and maintain strategic account relationships, then turn those partnerships into account plans that support revenue growth and improve customer experience.
• Contribute to sales forecasting, monitor monthly performance, and assess trade activity to improve volume, margin, and return on investment.
• Ensure promotional plans are delivered smoothly, handle trade spend, and manage day-to-day administration such as invoices and new product line submissions.
• Identify and expand opportunities to strengthen e-retail growth through partnership development and joint business planning, supporting a consistent online-offline customer journey.

What the team is looking for

The ideal candidate is self-driven, well-organized, and detail-focused. This role suits someone who can work confidently with data, coordinate across teams, and influence a range of internal and external stakeholders.

• Experience managing accounts or strategic customer relationships in a similar commercial role.
• Strong analytical ability with confidence in reviewing sales performance, budgets, and KPI delivery.
• Excellent stakeholder management skills and the ability to collaborate effectively across functions and partners.
• Practical knowledge of selling and customer experience across e-commerce and physical retail channels.
• A proactive, target-oriented approach with strong motivation to achieve results.

About the employer

L’Oréal operates in 150 markets across five continents and is dedicated to creating beauty that makes a difference. As the global leader in beauty, the company combines large-scale impact with a commitment to inclusion and positive planetary action.

L’Oréal Luxe leads the luxury beauty and fine fragrance category worldwide. Its global network includes more than 35,000 luxury beauty experts, and the division focuses on delivering premium products and experiences in fragrance, skincare, and makeup through a portfolio of 25 aspirational brands.

Equal opportunity and inclusion

The company states that it maintains inclusive hiring practices and makes recruitment decisions ethically and fairly. It does not discriminate on the basis of gender identity or expression, sexual orientation, visible or invisible disability, socio-economic or multicultural background, health condition, age, religion, or any other legally protected characteristic.

Contract details

This is a 12-month fixed-term role covering parental leave.