Night Manager - Marriott Executive Apartments Sheikh Zayed Road

Overview

The Night Manager supports the Front Office Manager by overseeing daily front office operations at Marriott Executive Apartments on Sheikh Zayed Road, Dubai. The role involves managing multiple departments including Bell/Door Staff, Switchboard, and Guest Services. It ensures smooth check-in/check-out processes, maintains guest satisfaction, and contributes to achieving the department’s financial goals.

Core Duties

• Oversee daily front office activities maintaining high quality and service standards satisfying guest expectations.
• Set and prioritize goals and organize workloads efficiently.
• Address and resolve customer complaints and conflicts professionally.
• Monitor staffing to meet operational and financial targets effectively.
• Communicate business goals and performance expectations to staff regularly, motivate employees, and recognize achievements.
• Understand and manage the financial influence of front office operations to meet or surpass property revenue objectives.
• Lead and model professional behaviors fostering trust, cooperation, and integrity within the team.
• Manage and supervise front desk employees, stepping in for managerial roles when needed.
• Maintain open communication lines to promote teamwork and collaborative environment.
• Deliver exemplary customer service beyond expectations to enhance guest retention.
• Coach employees on understanding guest needs and provide constructive feedback to improve service quality.
• Respond promptly and effectively to guest concerns and complaints.
• Empower and observe staff to maintain excellent customer relations and ensure adherence to service standards.
• Lead implementation of customer recognition programs and ensure compliance with credit and front desk policies to minimize losses.
• Monitor front desk daily operations and enforce property policies consistently.
• Support human resource functions including mentoring, coaching, employee satisfaction monitoring, hiring assistance, and progressive discipline processes.
• Communicate relevant information to peers, supervisors, and subordinates via various channels promptly.
• Participate actively in departmental meetings, reinforcing front desk objectives and continuous improvements.

Requirements

• High school diploma or equivalent with at least 2 years experience in guest services, front desk, or similar area; or
• Associate degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no prior experience necessary.

Additional Information

Position is fully onsite at Al Thowima Street, Dubai. Job category falls under Rooms & Guest Services Operations with management responsibilities.

Equal Opportunity

Marriott International is an equal opportunity employer embracing diversity and inclusivity without discrimination based on disability, veteran status or any protected category.

About the Employer

Marriott Executive Apartments provide premium temporary housing across major global business hubs. Joining their team means becoming part of a diverse, global workforce committed to excellence and supportive culture.