New Business Account Executive

About the company

Twilio builds modern communications tools that help businesses create personalized customer experiences at scale. The company operates with a remote-first mindset and emphasizes connection, inclusion, and collaboration across a globally distributed team. It also uses AI to streamline parts of hiring, while final hiring decisions are made by people.

Role overview

Twilio is looking for a New Business Account Executive to join its Global Sales team. This person will focus on identifying new opportunities, guiding customers through consultative solution selling, and closing deals across the full Twilio platform. The role is central to expanding enterprise relationships, driving multi-product adoption, and delivering profitable growth through strategic partnerships.

Key responsibilities

• Acquire new customers across the full Twilio portfolio and manage an assigned iACV quota.
• Run analytical, consultative sales processes that move relationships beyond transactional buying.
• Build multi-threaded relationships across enterprise accounts and engage senior decision-makers, including C-suite stakeholders.
• Work with customers in assigned regions and industries to understand business and technical needs, alongside specialist sales teams.
• Partner with product specialists, value engineering, and enterprise strategists to shape new solutions and speed up platform adoption.
• Coordinate with Finance, Legal, Pricing, Product, and Operations to create contract structures that work for both the customer and the business.
• Manage several deals and initiatives at the same time while adapting to changing priorities.
• Collaborate with specialist sales, services, product, and GTM strategy and operations teams on territory planning and long-term sales strategy.
• Serve as the customer advocate for product and carrier relations teams.
• Build expertise in unified communications, data platforms, and the vertical industries you support.
• Clearly explain the value of the unified GTM approach and how it supports vertical industry customers.
• Maintain an accurate sales pipeline and forecast in Salesforce.

Required qualifications

• Strong history of selling and closing in cloud communications and customer data platform markets, with a focus on multi-product growth.
• About 12 years of full-cycle sales experience, including at least 5 years leading or managing highly analytical products or solutions.
• Hands-on experience selling technical SaaS, CPaaS, or data platforms, with a shift from transactional sales toward strategic partnerships.
• Experience with outbound prospecting and a total-account strategy aimed at profitable revenue growth.
• Proven ability in consultative technical selling, including deep discovery and translating customer challenges into integrated SaaS and API-based solutions.
• Comfort working with business leaders and technical stakeholders, and influencing how data and AI create value.
• Ability to use data-driven account planning to identify opportunities and demonstrate value.
• Track record of managing forecasts and financial models.
• Entrepreneurial approach with the ability to define processes and build programs.
• History of delivering strong market-driven results, especially for scale and enterprise customers.
• Excellent spoken and written English communication skills.
• Bachelor’s degree or equivalent work experience.

Preferred experience

• Deep background in CPaaS, data platforms, or global communications platforms.
• Experience in highly quantitative sectors such as retail, eCommerce, DevOps, fintech, insurance, advertising optimization, banking, security, or software/SaaS/CPaaS/PaaS sales.

Location and travel

This is a remote position based in Singapore. The role is expected to involve more than 30% travel for in-person customer and team connection.

Benefits

Twilio offers competitive compensation along with benefits that may include generous time off, parental and wellness leave, healthcare, and a retirement savings program. Benefit details can vary by location. Employees are also encouraged to contribute to their communities through volunteering and donation support.

Additional information

Twilio describes its culture as one that values initiative, problem-solving, teamwork, and experimentation. The company refers to these principles as Twilio Magic. It is also an equal opportunity employer and considers qualified applicants regardless of protected characteristics. In certain locations, Twilio participates in E-Verify as required by law.