Native English Customer Support Specialist (Future Openings, Remote)

About the company

SupportYourApp is an international Intelligent Support-as-a-Service provider that has been working with technology companies and recognized brands such as MasterCard, Calm, and MacPaw since 2010. The team delivers secure customer and technical support across 30+ countries and serves clients in 60 languages across a wide range of industries.

The company is currently building a talent pool of skilled Technical Support Consultants who would like to grow with the team and be considered first when new projects become available. This is a fully remote opportunity for someone who wants to work in a multicultural, multilingual environment while developing professionally from home.

What you will do

• Provide high-quality customer help through phone calls, live chat, and email.
• Create and maintain positive, long-term relationships with customers.
• Stay current with changing tools, products, and technologies.
• Protect sensitive customer information and follow security practices.
• Use modern customer satisfaction methods to improve service quality.
• Learn client solutions thoroughly and work toward KPI targets.
• Coordinate with developers and other cross-functional specialists when needed.

Requirements

• Native-level American English.
• Minimum 1 year of experience in customer support.
• Strong problem-solving ability and a customer-first attitude.
• Comfort handling several tasks at once and prioritizing in a busy environment.
• Patient and empathetic approach when dealing with frustrated customers and resolving issues.
• Strong focus on accuracy and careful handling of customer details.
• Basic computer literacy and familiarity with CRM platforms and support tools.
• Dedication to delivering excellent service and achieving performance goals.
• Personal laptop or desktop computer with at least 8 GB RAM and a reliable internet connection of at least 50 Mbps download and 40 Mbps upload.

Nice to have

• Hands-on experience with Zendesk.
• Spanish language ability.

Benefits

• Flexible working hours.
• Fully remote cooperation.
• Inclusive international team environment.
• Compensation paid in USD.
• Referral rewards for recommending friends.
• Healthy balance between workload and personal time, supported by an internal health policy.
• Supportive leadership focused on growth and long-term collaboration.
• Opportunities for self-development.
• A trust-based culture with no time tracking.

Additional information

The benefits and working conditions above may differ depending on the engagement terms. Some benefits usually apply to employees, while independent contractors may not qualify for every item listed. Final compensation, benefits, and work arrangements will be specified in the agreement if selected.

The company follows equal opportunity principles and does not discriminate on any legally protected basis. Personal data will be handled in line with the company's Candidate Privacy Notice.

This role is for future openings and selected candidates may be contacted when relevant projects become available.