Multiple Openings in Content Moderation at Leading BPO

Overview

We are offering several career opportunities at a prominent BPO in Hyderabad for professionals experienced in content moderation. Immediate joining is required, ideally within 15 days. The roles available come with competitive compensation packages tailored to various positions supporting a global voice-based platform moderation process.

Positions and Compensation

• Subject Matter Expert (SME): up to 800000 INR per year
• Quality Analyst (QA): up to 850000 INR per year
• Process Trainer (PT): up to 950000 INR per year
• Team Leader (TL): up to 1100000 INR per year

Please note that salary increments are capped at a maximum of 25% above the previous cost to company (CTC).

Work Details

• Work location: Client site in Hyderabad, Telangana
• Shift schedule includes 24/7 rotational timings
• Mandatory minimum experience: 2 years in content moderation (COMO) roles

Role Responsibilities

• Monitor and review user-generated content via voice channels to ensure compliance with platform guidelines
• Implement community standards and compliance requirements diligently
• Manage escalations effectively, demonstrating clarity and professionalism
• Maintain accuracy in decision-making processes while balancing empathy and impartiality

Required Skills and Expertise

• Strong subject matter expertise in content moderation
• Proven capabilities in coaching and mentoring team members
• Effective problem-solving and root cause analysis skills
• Sharp focus on quality assurance and regulatory compliance
• Excellent communication skills and stakeholder relationship management
• Quality Analyst candidates must have official documentation confirming QA experience in content moderation
• Process Trainer applicants require documented experience as PT in COMO
• Team Leader candidates must hold official records as TL in COMO