仕事内容

Overview

We are offering several career opportunities at a prominent BPO in Hyderabad for professionals experienced in content moderation. Immediate joining is required, ideally within 15 days. The roles available come with competitive compensation packages tailored to various positions supporting a global voice-based platform moderation process.

Positions and Compensation

Subject Matter Expert (SME): up to 800000 INR per year
Quality Analyst (QA): up to 850000 INR per year
Process Trainer (PT): up to 950000 INR per year
Team Leader (TL): up to 1100000 INR per year

Please note that salary increments are capped at a maximum of 25% above the previous cost to company (CTC).

Work Details

Work location: Client site in Hyderabad, Telangana
Shift schedule includes 24/7 rotational timings
Mandatory minimum experience: 2 years in content moderation (COMO) roles

Role Responsibilities

Monitor and review user-generated content via voice channels to ensure compliance with platform guidelines
Implement community standards and compliance requirements diligently
Manage escalations effectively, demonstrating clarity and professionalism
Maintain accuracy in decision-making processes while balancing empathy and impartiality

Required Skills and Expertise

Strong subject matter expertise in content moderation
Proven capabilities in coaching and mentoring team members
Effective problem-solving and root cause analysis skills
Sharp focus on quality assurance and regulatory compliance
Excellent communication skills and stakeholder relationship management
Quality Analyst candidates must have official documentation confirming QA experience in content moderation
Process Trainer applicants require documented experience as PT in COMO
Team Leader candidates must hold official records as TL in COMO

Multiple Openings in Content Moderation at Leading BPO

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