Motor Assessor Metropolitan QLD

About the employer

Allianz is a globally recognised insurance and asset management business, and has been acknowledged as one of Australia’s Best Workplaces for 2025 and a Great Place to Work. The organisation focuses on protecting customers, the planet and its people, and seeks high-calibre professionals who want to contribute to meaningful work that supports a secure future.

The workplace is designed to be inclusive, supportive and growth-oriented, with an emphasis on ongoing learning, internal development and international mobility. Team members are encouraged to bring new ideas, participate in community-focused work, and be part of an organisation that values sustainability, mental health and overall wellbeing.

Role overview

This Motor Assessor role is based in Brisbane, Queensland and sits within Customer & Operations. The position is responsible for delivering sound assessment outcomes for motor claims, whether that results in repair cost decisions or total loss outcomes.

Key duties

• Produce the most appropriate assessment outcome, including closed file reviews and open file reviews where relevant.
• Follow all motor assessment procedures, including guideline compliance, parts allowances, severity coding and repairer standards.
• Use repair cost benchmarking, alternative parts reporting and scorecards where suitable to lift repairer performance.
• Help improve service quality for both selected and non-selected repairers.
• Support customers with timely resolution of complaints, including matters involving repair warranty, service and related concerns.
• Work toward or surpass productivity targets.
• Prepare total loss reports within 24 hours of assessment whenever reasonably possible.

What the role asks for

• Trade qualifications with substantial post-apprenticeship experience as a panel beater, spray painter or motor mechanic; or substantial experience as a motor insurance assessor; or completion of CAC-approved units from the Certificate IV Vehicle Loss Assessing course, which is preferred.
• Experience in repair shop management or estimating, and in motor vehicle assessment practices and damaged vehicle quoting, is preferred.
• Prior quoting experience is preferred.
• A valid driver licence.
• Strong understanding of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
• Ability to plan, prioritise, organise work and manage competing demands and resources.
• Comfort working through complexity and ambiguity while offering practical commercial solutions that align with stakeholder needs.
• Demonstrated capability with systems, software, databases, reporting tools and communication platforms.
• Excellent written and verbal communication skills.
• Interest in using emerging technologies to stay current in a fast-changing digital environment.

Benefits and culture

• Supportive, inclusive culture where team members are encouraged to be authentic and focus on customer outcomes.
• Flexible hybrid working arrangements, with workplace adjustments available where possible to support work-life balance.
• Access to mentoring, development opportunities and global mobility, plus more than 10,000 learning resources.
• Financial and wellbeing benefits including discounts on Allianz products, retail, technology and travel, along with financial wellness initiatives.
• Employee Share Purchase Program, allowing employees to buy shares in the company.

Equal opportunity and support

Allianz values fairness, inclusion and trust, and welcomes applicants from all backgrounds, including different ethnicities and cultural backgrounds, ages, genders, nationalities, religions, social classes, disabilities and sexual orientations, as well as other protected characteristics under local laws.

If you need support or adjustments during the recruitment process, you can contact careers@allianz.com.au for a confidential discussion.