Member Onboarding and Retention Manager

Position Summary

Join Sigma Theta Tau International Honor Society of Nursing as a Member Onboarding and Retention Manager to design and lead the entire member experience journey, from initial onboarding through engagement to renewal, with the purpose of enhancing long-term member participation and connection within a global nursing community.

Role Responsibilities

• Create, implement, and refine onboarding and member activation strategies, ensuring they are cohesive and personalized to foster meaningful early engagement.
• Develop and execute retention initiatives and membership access programs in collaboration with internal teams and the Sigma Foundation to guarantee equitable opportunities.
• Use data analytics—such as retention, churn, engagement, and onboarding metrics—to identify bottlenecks and improve member systems, interactions, and communications.
• Collaborate cross-functionally with departments including Membership & Volunteer Engagement, IT, Marketing & Communications, Finance, and others to sync efforts for a consistent and reinforcing member journey.
• Oversee membership subsidy and access operations aligned with organizational priorities to facilitate inclusivity and accessibility.
• Continuously map and optimize member pathways from induction through ongoing engagement, addressing gaps in personalization and experience.
• Manage multiple projects by maintaining organization, prioritization, and effective communication with diverse stakeholder groups.

Candidate Profile

• Minimum of three years’ relevant professional experience in membership management, client or constituent engagement, program management, or similar fields.
• Proven expertise in designing and managing onboarding, engagement, retention, or member lifecycle programs focusing on experience-driven retention rather than transactional processes.
• Strong analytical skills for interpreting member data and translating it into actionable improvements.
• Ability to communicate effectively both in writing and verbally across various platforms and teams.
• Experience working within organizations such as professional associations, nonprofits, or membership-based groups is highly valuable.
• Proficiency in administering membership or CRM platforms and familiarity with managing engagement at scale is a plus.
• A passion for driving member value, connection, belonging, and equitable access aligned with the mission of Sigma is essential.

Company Overview

Sigma Theta Tau International Honor Society of Nursing is a respected global nursing organization focused on supporting nurses and the team behind them. With over a century of influence, Sigma provides a collaborative and purpose-driven environment that embraces diversity, inclusion, and professional growth. The organization employs around 40 staff members, primarily working remotely across the U.S., offering comprehensive health and retirement benefits.

Additional Details

• This role is open to U.S.-based remote work, with occasional travel expected approximately 5-7 times annually for meetings, conferences, and organizational events.
• Salary is offered within the range of $55,000 to $65,000 annually emphasizing equity and consistency.