Description de l'emploi

Position Summary

Join Sigma Theta Tau International Honor Society of Nursing as a Member Onboarding and Retention Manager to design and lead the entire member experience journey, from initial onboarding through engagement to renewal, with the purpose of enhancing long-term member participation and connection within a global nursing community.

Role Responsibilities

Create, implement, and refine onboarding and member activation strategies, ensuring they are cohesive and personalized to foster meaningful early engagement.
Develop and execute retention initiatives and membership access programs in collaboration with internal teams and the Sigma Foundation to guarantee equitable opportunities.
Use data analytics—such as retention, churn, engagement, and onboarding metrics—to identify bottlenecks and improve member systems, interactions, and communications.
Collaborate cross-functionally with departments including Membership & Volunteer Engagement, IT, Marketing & Communications, Finance, and others to sync efforts for a consistent and reinforcing member journey.
Oversee membership subsidy and access operations aligned with organizational priorities to facilitate inclusivity and accessibility.
Continuously map and optimize member pathways from induction through ongoing engagement, addressing gaps in personalization and experience.
Manage multiple projects by maintaining organization, prioritization, and effective communication with diverse stakeholder groups.

Candidate Profile

Minimum of three years’ relevant professional experience in membership management, client or constituent engagement, program management, or similar fields.
Proven expertise in designing and managing onboarding, engagement, retention, or member lifecycle programs focusing on experience-driven retention rather than transactional processes.
Strong analytical skills for interpreting member data and translating it into actionable improvements.
Ability to communicate effectively both in writing and verbally across various platforms and teams.
Experience working within organizations such as professional associations, nonprofits, or membership-based groups is highly valuable.
Proficiency in administering membership or CRM platforms and familiarity with managing engagement at scale is a plus.
A passion for driving member value, connection, belonging, and equitable access aligned with the mission of Sigma is essential.

Company Overview

Sigma Theta Tau International Honor Society of Nursing is a respected global nursing organization focused on supporting nurses and the team behind them. With over a century of influence, Sigma provides a collaborative and purpose-driven environment that embraces diversity, inclusion, and professional growth. The organization employs around 40 staff members, primarily working remotely across the U.S., offering comprehensive health and retirement benefits.

Additional Details

This role is open to U.S.-based remote work, with occasional travel expected approximately 5-7 times annually for meetings, conferences, and organizational events.
Salary is offered within the range of $55,000 to $65,000 annually emphasizing equity and consistency.

Member Onboarding and Retention Manager