Medical Records and Health Information Manager

About the Role

Join Backpack Healthcare as a Medical Records and Health Information Manager and play a critical role in establishing and leading our Health Information Management (HIM) department. This full-time, remote position offers a chance to impact behavioral healthcare delivery across multiple states by developing efficient records systems and enforcing compliance and privacy standards.

Key Responsibilities

• Manage all operations related to medical records and release of information processes.
• Ensure full compliance with HIPAA laws, applicable state regulations, payer standards, and CARF accreditation requirements.
• Create and implement scalable workflows, policies, and tracking mechanisms to optimize HIM processes.
• Develop and analyze metrics that enhance efficiency, accuracy, and turnaround times.
• Collaborate with Compliance, Legal, Clinical Operations, Technology, and Quality teams to drive organizational objectives.
• Train staff on medical records management, documentation standards, and privacy protocols.
• Serve as the subject matter expert for health information management and patient rights access.

Qualifications and Experience

• Minimum 3 years of hands-on experience in Health Information Management or related healthcare operations, preferably 5+ years.
• In-depth knowledge of HIPAA Privacy Rules and medical record regulations.
• Proven ability to handle high volumes of medical record requests and sensitive information securely.
• Strong organizational capabilities and meticulous attention to detail.
• Experience developing operational workflows, policies, standard operating procedures, and process improvements.
• Sound judgment in managing complex and legally sensitive requests.
• Excellent communication and teamwork skills.
• Preferred certifications include RHIA, RHIT, CHPS, CHPC, CHP, or active pursuit of similar credentials.
• Experience working in behavioral health, pediatrics, Medicaid, telehealth, CARF accreditation, or across multiple states is advantageous.
• Familiarity with electronic health records systems, patient portals, secure health information exchange, and release-of-information service providers.

Why Join Us?

• Opportunity to create a new Health Information Management program from the ground up.
• Make a meaningful difference for children, adolescents, and families in behavioral healthcare.
• Collaborate with passionate clinical and operational leaders in a fast-growing environment.
• Help design scalable systems supporting national expansion.
• Work mostly remotely with flexible hours and limited travel obligations.

Work Environment & Additional Details

• Primarily telecommute with occasional meetings, training sessions, audits, or organizational events.
• Minimal travel required.