Medical Receptionist at Eternell Clinic - Dermatology & Aesthetics

About the Role

Eternell Clinic is inviting applications for a full-time Medical Receptionist position, specializing in dermatology and aesthetic services. This on-site role requires a well-presented, customer-oriented professional with prior experience in medical or aesthetic clinic front-desk operations. The Receptionist will serve as the initial contact point for patients, ensuring a seamless and positive experience from appointment scheduling to payment processing while supporting the clinic's daily operations.

Key Duties and Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage scheduling by handling appointment bookings, confirmations, cancellations, rescheduling, and follow-ups.
• Respond swiftly to communications via phone, WhatsApp, email, and social media inquiries.
• Provide precise details on dermatology and aesthetic procedures, pricing, packages, and clinic policies without offering medical advice.
• Coordinate patient flow efficiently with healthcare providers including dermatologists, nurses, and therapists.
• Register new patients and maintain strict confidentiality and accuracy in record-keeping.
• Process payments and maintain accurate daily cash and card reconciliation.
• Follow up on prospective leads and inquiries to assist in meeting clinic sales targets.
• Address patient concerns and complaints professionally, escalating when needed.
• Keep the reception and waiting area tidy and well-organized.
• Adhere to clinic protocols and healthcare regulations ensuring patient confidentiality.
• Assist with administrative and front-office tasks as necessary.

Candidate Profile and Requirements

• Prior frontline receptionist experience in dermatology, aesthetics, cosmetic, laser, plastic surgery, or medical clinics is mandatory.
• Familiarity with aesthetic and dermatology services such as laser therapies, facials, injectables, and consultations.
• Exceptional communication skills, both verbal and written.
• Strong customer service capabilities and effective patient management.
• Professional grooming and telephone etiquette.
• Ability to multitask and handle competing priorities in a dynamic clinical environment.
• Proficient with clinic management software, Microsoft Office, email, and WhatsApp Business.
• High attention to detail, organizational skill, and respect for confidentiality.
• Sales-oriented with skill in converting inquiries into scheduled appointments.
• Willingness to work rotating shifts including evenings, weekends, and public holidays.

Preferred Qualifications

• Experience in a premium or luxury aesthetics clinic setting.
• Understanding of medical insurance procedures.
• Fluent in English; additional language skills such as Arabic are advantageous.

Working Conditions

This is a full-time position based at the clinic with a rotating schedule covering all seven days of the week including weekends and public holidays. Weekly days off will be scheduled according to labor regulations.

Application Process

Interested candidates should send an updated CV along with current location, availability, and expected salary.