Clinic Manager

About the Role

Eternell Clinic in Jumeirah 1, Dubai is seeking an experienced Clinic Manager to lead all operational aspects of the clinic. This full-time position requires immediate joining and responsibility for daily clinic management, operational efficiency, sales growth, service quality, staff supervision, and administration compliance.

Key Responsibilities

• Oversee seamless day-to-day clinic operations ensuring all departments and service areas function efficiently.
• Coordinate effectively between medical staff, reception, sales, administration, and management teams.
• Manage appointment scheduling, treatment workflows, client movement, and resource utilization to maximize clinic effectiveness.
• Take full ownership of meeting monthly, quarterly, and annual revenue targets by developing and implementing sales strategies for consultations, treatments, packages, memberships, and wellness services.
• Lead sales and reception teams to improve lead conversion rates, client retention, and revenue performance.
• Deliver a premium and personalized client experience, address complaints, and maintain client records with confidentiality.
• Supervise staff performance, scheduling, discipline, and training to maintain high productivity and service standards.
• Handle procurement and inventory control of medical, aesthetic, office supplies; ensure timely ordering and cost-effective supplier negotiations.
• Manage facility upkeep, equipment maintenance, cleanliness, and safety to maintain a professional clinic environment.
• Maintain high standards of clinical service quality, adherence to protocols, and operational audits.
• Plan and execute strategic initiatives to increase clinic footfall, revenue, and client lifetime value.
• Control financial operations including collections, discounts, expenses, and financial reporting in coordination with finance.
• Prepare and submit timely, accurate reports covering revenue, performance, inventory, staff productivity, client feedback, and maintenance.

Candidate Requirements

• 3 to 5 years of clinic management or related healthcare operational experience, preferably within Dubai or UAE.
• Proven skills in sales, revenue generation, team leadership, procurement, and client management.
• Thorough understanding of clinic workflows, appointment systems, inventory management, and service quality standards.
• Excellent leadership and problem-solving capabilities with strong commercial focus to meet sales targets.
• Proficiency in English communication; knowledge of Arabic or other languages is an advantage.
• Familiarity with Microsoft Office and clinic management software including CRM and reporting tools.
• Flexibility to work according to clinic schedules including weekends and public holidays.
• Available for immediate joining.