Marketplace Manager / Specialist / Executive

Role Overview

Lead and facilitate marketplace operations by creating strategies aimed at boosting online sales, streamlining operational processes, and elevating customer satisfaction across diverse e-commerce platforms. Manage product listings, monitor marketplace performance, develop pricing tactics, run promotional activities, coordinate inventory, and oversee seller accounts while ensuring adherence to marketplace rules and commercial goals.

Collaborate extensively with teams from e-commerce, digital marketing, sales, supply chain, customer service, finance, and product management, including external marketplace partners to drive growth and operational excellence.

Key Responsibilities

• Manage and optimize product listings, pricing strategies, and promotional campaigns across various online marketplaces.
• Monitor marketplace performance metrics and implement improvements to enhance sales and customer experience.
• Coordinate inventory management and fulfillment operations to ensure availability and timely delivery.
• Create dashboards and reports to track marketplace activities and outcomes.
• Support marketplace expansion efforts and automation initiatives to drive efficiency and growth.
• Ensure compliance with marketplace policies and commercial objectives.
• Drive continuous advancements in marketplace performance, revenue, and customer satisfaction.

Essential Qualifications and Experience

• Bachelor's degree in Business Administration, Marketing, E-commerce, Business Analytics, Operations Management, Supply Chain Management, Information Systems, or related fields.
• Proven experience in managing marketplace operations, e-commerce platforms, digital commerce, sales operations, or account and commercial management.
• In-depth knowledge of marketplace ecosystems, product catalog management, pricing, inventory control, order fulfillment, digital merchandising, and compliance.
• Hands-on experience with platforms such as Amazon, Shopee, Lazada, TikTok Shop, Walmart Marketplace, eBay, Shopify Marketplace, Zalando, or similar global and regional e-commerce channels.
• Strong proficiency in Microsoft Excel and familiarity with ERP, Order Management Systems, Warehouse Management Systems, CRM software, and business intelligence tools like Power BI, Tableau, or Looker.

• Desirable expertise includes digital marketing, marketplace advertising, SEO for product listings, AI-driven analytics, automation tools, APIs, cloud platforms (AWS, Azure, Google Cloud), and omnichannel technologies.
• Excellent analytical, strategic, and problem-solving capabilities to assess marketplace data, identify growth prospects, and execute data-driven improvements.
• Effective communication, collaboration, negotiation, and stakeholder management skills to engage internal teams, marketplace partners, suppliers, logistics providers, and customers.
• Experience in international marketplace expansion, digital transformation, omnichannel retail, customer acquisition, seller onboarding, automation, or enterprise e-commerce modernization is advantageous.
• Knowledge of Agile project management, customer journey optimization, pricing governance, data analytics, marketplace policies, and general e-commerce best practices is beneficial.
• Certifications such as Amazon Ads, Shopify, Google Analytics, Google Ads, Microsoft Power BI Data Analyst, or comparable e-commerce and digital marketing qualifications add value.
• A commercially minded, customer-focused, and results-oriented professional passionate about growing marketplace businesses through strategic, data-driven operations and innovative digital commerce solutions.