Marketplace Compliance Manager

About ASOS

ASOS is a global online fashion retailer dedicated to empowering customers to express themselves authentically. We foster an inclusive workspace where creativity thrives and individuals can be their genuine selves.

Role Overview

This 12-month fixed-term role oversees ASOS's flexible fulfilment, payments, and co-branded credit card operations, ensuring compliance with regulatory mandates, card schemes, and partnering bodies. The position emphasizes robust financial crime risk controls, appointed representative oversight, and establishing a scalable compliance framework within the business.

Key Responsibilities

• Lead compliance within flexible fulfilment, aligning with card scheme regulations, payment service provider and acquirer prerequisites, and relevant laws.
• Design and upkeep the Flexible Fulfilment Compliance Framework, identifying and mitigating risks related to fraud, money laundering, bribery, or corruption, ensuring audit readiness.
• Set and apply risk appetite, customer assessments, and onboarding protocols including Know Your Business Partner, Customer Due Diligence, and Enhanced Due Diligence for partners and sellers.
• Manage the Flexible Fulfilment Compliance Risk Register, tracking risk mitigation progress thoroughly.
• Act as the second line of defense by overseeing and challenging first line controls across fulfilment and payments.
• Develop, maintain, and promote policies, standards, and procedures related to fulfilment and payments, including delivering education on compliance topics.
• Conduct regulatory monitoring and impact assessments, staying abreast of FCA guidelines and card scheme updates to prepare the enterprise proactively.
• Supervise the Appointed Representative framework for the co-branded credit card, ensuring adherence to regulatory and contractual obligations and governance norms.
• Continuously monitor AR activities like financial promotions and customer disclosures to remain within regulatory boundaries.
• Collaborate cross-functionally with Legal, Payments, Marketing, Technology, Finance, and Customer Care to integrate compliance in business decisions.
• Support engagements with regulators and law enforcement investigations as needed.
• Champion Diversity, Equity & Inclusion initiatives throughout the organization.

Work Environment

ASOS encourages on-site collaboration at their London office, recommending a minimum of three days per week in person to accelerate decision-making, foster culture, and support team growth.

Qualifications and Experience

• Preferred but not mandatory: Compliance certifications such as ICA.
• Proven background in financial crime compliance within a regulated environment.
• Experience specifically in flexible fulfilment compliance management.
• Familiarity with payment service providers and acquirer engagement.
• Skilled in identifying risks and implementing effective mitigating controls.
• Understanding of marketplace card scheme rules.
• Detail-oriented with strong contract review capabilities.
• Proven ability to create and carry out compliance monitoring frameworks.
• Experience as a Subject Matter Expert for payments compliance matters.

Employee Benefits

• Exclusive ASOS employee discount.
• Access to employee sample sales.
• 25 days annual leave plus an additional celebration day.
• Discretionary bonus programs.
• Private medical insurance plans.
• Flexible benefits allowance redeemable as cash or other perks.
• Opportunities for personalized learning and immediate skill development to excel professionally.