Market Manager - Middle East & Africa

About the Company

Established in 1999 and publicly traded on NASDAQ since 2003 and HKEX since 2021, Trip.com Group is a prominent global travel service provider. It consists of platforms including Trip.com, Ctrip, Skyscanner, and Qunar. The group integrates resources from travel partners worldwide to offer travelers outstanding travel products and services. They operate four customer service centers located in Japan, Korea, the UK, and the Philippines, supporting 24/7 assistance in 19 languages. The company employs over 30,000 people across more than 30 countries, aiming to be the world’s most trusted global family of online travel brands delivering great trips at the best prices.

Role Overview

Based in Jeddah, Saudi Arabia, the Market Manager will oversee and develop business in the Middle East and Africa region within the Accommodation team. This role focuses on expanding the hotel portfolio, improving inventory coverage, and enhancing overall business results for the region.

Key Responsibilities

• Implement business strategies to meet growth objectives while increasing inventory coverage for hotel partners in Saudi Arabia.
• Conduct market research and analyze competition to identify trends and new business opportunities.
• Work with external partners to develop destinations, organize workshops, and participate in exhibitions as needed.
• Manage the complete process of acquiring new hotels and maintaining existing hotel accounts.
• Identify and prioritize promising prospective partners, lead contracting activities, and strive for both high quality and quantity of new hotel partnerships.
• Maintain existing hotel relationships, monitor performance, support partners continuously, and expand revenue streams.
• Adopt a customer-first mindset ensuring hotel content, pricing, availability, and offerings align with corporate goals and deliver maximum value to Trip.com clients.
• Collaborate with operations and cross-functional teams to execute business plans efficiently.
• Prepare and deliver regular business reports to senior leadership, highlighting performance, challenges, and recommendations.
• Perform other duties as needed to support business objectives.

Qualifications and Skills

• Fluency in both Arabic and English languages.
• High degree of proactivity and ownership mindset.
• Strong team collaboration with a proactive, results-driven approach.
• Attention to detail and quick learning abilities.
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Excellent negotiation and communication abilities, capable of building and sustaining relationships at various corporate levels.
• Innovative and capable of driving and managing organizational change.
• At least three years of professional experience in sales, business development, or revenue/yield management within online travel, hospitality, or e-commerce sectors.

Why Join Trip.com Group

• Opportunity to fully leverage your skills and create global impact in a fast-growing international organization.
• An inclusive, supportive company culture encouraging career growth and work-life balance.
• Abundant career advancement opportunities globally across various functions and levels.
• Programs for internal transfers and international job rotations to enhance career development.
• Access to learning and development resources for leadership, soft skills, and professional expertise.
• Flexible work arrangements encouraged to balance personal and professional life.
• Engaging company-sponsored activities and celebrations throughout the year to promote team cohesion and fun.