Market Lead, Airbnb Luxe

About the Role

Founded in 2007, Airbnb has expanded from a small home-sharing idea into a global platform with over 5 million hosts and 2 billion guest arrivals worldwide. The company empowers guests to engage with unique accommodations and authentic experiences.

As the Market Lead for Airbnb Luxe covering North America, Latin America, and the Caribbean, you will oversee the on-the-ground team responsible for growing the Airbnb Luxe inventory in these regions. Your role involves setting strategic direction, leading and mentoring your team, and ensuring that Airbnb Luxe maintains its reputation for extraordinary properties that meet high-quality standards.

Key Responsibilities

• Lead, mentor, and develop a team of Airbnb Luxe Market Leads across North and Latin America, promoting a culture of accountability, excellence, and continuous growth.
• Provide trusted commercial guidance and clear directions to assist the team in complex host relations, market launches, and escalation processes.
• Identify and nurture emerging talent within the team, preparing members for expanded roles and added responsibilities.
• Create and sustain an inclusive, positive, and high-performing team environment built on collaboration.
• Develop comprehensive offer strategies for North and Latin America by prioritizing acquisition, host quality, and portfolio optimization.
• Guide market-level strategies by adapting approaches based on market maturity, host segmentation, and competitive context.
• Design and scale acquisition programs to onboard new remarkable homes, leveraging direct efforts, luxury real estate partnerships, and property management contacts.
• Identify and exploit opportunities in both established luxury destinations in the U.S. and emerging markets in Latin America and the Caribbean.
• Promote the Airbnb Luxe brand and ensure all listed homes deliver experiences that meet the expectations of discerning travelers.
• Support your team in building and maintaining strong partnerships with high-end hosts, property managers, and luxury estate managers.
• Act as the primary escalation point for complex host relationships and cross-functional issues, ensuring issues are resolved without compromising host trust or portfolio quality.
• Manage regional business performance, ensuring markets achieve key metrics related to supply, revenue, and quality.
• Collaborate with Airbnb Luxe leadership, traveler services, content and quality teams, marketing, revenue management, policy, and product teams to launch initiatives enhancing host performance and offering growth.
• Communicate market insights and host feedback to internal stakeholders, influencing product and policy decisions.
• Share proven guides and strategies with the global Airbnb Luxe team to foster broader growth.

Experience and Skills Required

• A minimum of 10 years’ experience in sales, business development, luxury hospitality, or market management, including over 4 years in leadership roles managing and developing field teams.
• Strong knowledge of the luxury travel sector and real estate in North America and/or Latin America, with demonstrated ability to drive local growth in complex, diverse markets.
• Proven track record of meeting or exceeding acquisition and revenue objectives through team leadership in a dynamic, metrics-driven environment.
• Experience establishing and managing high-value partnerships with luxury real estate professionals, property managers, or estate management companies.
• Familiarity with CRM tools and performance dashboards, enabling disciplined process management and data-driven decision-making within your team.
• Bold and compassionate leadership style with demonstrated ability to develop, coach, and empower high-performing teams.
• Strong executive presence and ability to influence senior decision-makers internally and within the luxury sector.
• Analytical and strategic thinking capabilities to use market data for portfolio strategy development in evolving markets.
• Excellent market intuition to quickly assess territories, identify emerging opportunities, and translate insights into actionable strategies.
• Exceptional written and verbal communication skills, capable of crafting persuasive presentations for both internal stakeholders and experienced hosts.
• Organizational skills to manage multiple priorities, relationships, and markets simultaneously.
• Fluency in English is mandatory; proficiency in Spanish is highly advantageous.

Workplace and Other Requirements

• Willingness and ability to travel up to 50% annually across North and Latin American markets and participate in off-site team activities.
• Location requirement: candidate must be based in Canada, with eligibility to work in provinces including British Columbia, Ontario, Quebec, Alberta, or Saskatchewan (subject to updates).

Company Commitment and Inclusion

Airbnb is dedicated to fostering a diverse and inclusive work environment. Candidates from all backgrounds are encouraged to apply. Reasonable accommodations in the hiring process are available for candidates with disabilities upon request.

Compensation

The estimated annual salary range for this role in Canada is CAD 134,000 to 167,000. This role may also include eligibility for bonuses, equity, benefits, and employee travel credits. Actual compensation is influenced by factors such as training, transferable skills, experience, business needs, and market conditions.