Manager Strategic Management - Residential, Office, Retail, and Land at Qiddiya

About the Role

The Sales & Leasing Performance Unit (PU) at Qiddiya is dedicated to establishing and maintaining excellence in sales and leasing standards and expertise across the organization. This unit ensures consistent application of best practices, supports continuous training, and provides guidance for operational teams. Responsibilities include managing policies, procedures, standardized documents, sales tools, and developing an online sales and leasing training academy. Additionally, the PU focuses on optimizing the customer journey with modern CRM and digital tools and offers ongoing support to asset class teams.

The Senior Manager for Residential, Office, Retail, and Land spearheads strategic management and coordination to empower sales and leasing teams across these asset classes. Reporting directly to the Senior Director of Strategic Management, this role acts as a vital connection between centralized functions and operational units to ensure strategy alignment, operational consistency, and excellence in execution.

Key Responsibilities

• Assist in crafting and executing sales and leasing strategies tailored to Residential, Office, Retail, and Land assets aligned with corporate goals.
• Collaborate with respective Asset Class Business Units to customize approaches fitting each asset class’ needs.
• Serve as the main point of contact between the Sales & Leasing PU and operational teams to ensure smooth coordination.
• Encourage collaboration across teams and participate in forums to facilitate decision-making and monitor progress.
• Guarantee adherence to standardized policies, procedures, and templates across asset classes for uniformity and compliance.
• Contribute to the development of operational tools, go-to-market frameworks, and performance enhancers.
• Partner with the Market Analysis Manager to harness market data, trends, and competitor analysis to guide strategic sales and leasing decisions.
• Support oversight of the customer journey for each asset class, ensuring high-quality customer experiences.
• Assist Customer Service Operations in implementing and managing CRM and digital tools, promoting their effective use among operational staff.
• Recommend additional digital tools when necessary to help asset class teams meet key performance indicators.
• Collaborate with finance, legal, compliance, risk management, and marketing teams to ensure integrated and supportive sales and leasing operations.
• Identify process improvements to enhance operational efficiencies.
• Stay updated on industry best practices and adapt them to Qiddiya's context.
• Contribute to the design and delivery of sales and leasing training programs through the online academy.

Required Qualifications and Competencies

• Bachelor’s degree in Business Administration, Real Estate, or a related discipline; a Master’s degree is preferred.
• A minimum of eight years’ experience in sales and leasing, including at least three years in leadership roles managing multiple asset classes.
• Comprehensive knowledge of real estate sales and leasing processes focusing on Residential, Office, Retail, and Land sectors.
• Experience with CRM systems, digital tools, and managing customer journeys pertinent to sales and leasing.
• Ability to analyze market data and leverage findings for strategic decision-making.
• Proven success driving strategic initiatives across multiple business units in complex organizations.
• High integrity, motivation, and intellectual curiosity.
• Excellent communication abilities in verbal, written, and presentation formats to engage stakeholders and management effectively.
• Strong enthusiasm for Qiddiya, capable of crafting compelling commercial narratives.
• Capability to manage multiple projects simultaneously and multitask effectively.
• Strong networking skills with an aptitude for establishing deep relationships across industries and sectors.
• Exceptional organizational and project management expertise.

Preferred Qualifications

• Fluency in Arabic and English, both written and spoken.
• Experience with giga-projects or large-scale development projects within the GCC region.
• Familiarity with Saudi Arabian real estate laws and local market conditions.