Manager - Central FCU

Role Overview

The Manager of the Risk Containment Unit (RCU) focusing on Hunter Activity plays a vital role in preserving the integrity of Closed User Group (CUG) databases by developing risk management tactics and overseeing the Hunter Check process meticulously.

Key Responsibilities

• Design and execute strategic plans aimed at managing the Hunter Activity within the Risk Containment Unit.
• Ensure the Hunter Check processes align with the broader organizational risk management objectives.
• Work with senior leadership to embed risk containment strategies within overall business goals.
• Lead and manage a team of Hunter Supervisors who perform the Hunter Check activities.
• Offer guidance, deliver training, and mentor team members to boost their performance and efficiency.
• Promote a culture emphasizing continuous improvement and innovative approaches in the unit.
• Guarantee accurate, efficient, and regulatory-compliant execution of Hunter Checks.
• Develop and uphold controls to monitor and assure quality and consistency in Hunter Checks.
• Analyze Hunter Check outcomes to detect risks and suggest enhancements.
• Formulate and apply risk mitigation tactics addressing identified concerns.
• Collaborate closely with IT, Compliance, Data Management teams, and external partners like Experian to advance risk containment technologies and processes.
• Prepare detailed reports on Hunter Activity results for management and stakeholders, communicating insights clearly and succinctly.
• Keep stakeholders informed with regular progress updates on risk containment initiatives.
• Explore advanced analytics and technologies to improve Hunter Activity’s efficiency and precision.
• Partner with IT for implementing technological enhancements to risk containment workflows.

Key Result Areas

• Drive innovation by recognizing process weaknesses in all products and recommending preventive solutions.
• Identify, analyze, and quantify potential risks and challenges.
• Design, implement, and maintain effective controls and protocols supporting the risk framework.
• Continuously evaluate and standardize control measures to ensure consistent application of policy and processes.
• Advise on policy development, product/process/system re-engineering, change management, and impact assessments.
• Oversee surprise branch visits execution.

Verification and Reporting of Unusual Events

• Monitor and maintain records of risk loss events through desktop-level verification and tracking.
• Supervise end-to-end verification and root cause analysis of unusual events, ensuring data integrity via the case management system.
• Provide feedback for rewards, recognition, and disciplinary frameworks.
• Offer input on document screening and physical verification procedures.
• Oversee management of negative data.

Risk-Related Projects and Vendor Management

• Identify potential risks and evaluate new technologies or systems.
• Lead project activities including Business Requirement Documents (BRD), proof of concept, user acceptance testing, and deployment.
• Manage databases and oversee rule creation and performance evaluation.
• Develop and implement vendor management policies and processes for RCU vendors, monitor adherence to turnaround times (TAT).
• Supervise vendor process visits and onboarding checks.
• Oversee monthly budgeting and timely processing of vendor expenses.

Communication and Reporting

• Maintain continuous communication with stakeholders and address central escalations promptly.
• Network with industry peers, stakeholders, and law enforcement agencies.
• Maintain accurate Management Information Systems (MIS) related to activities.
• Ensure timely dissemination of MIS reports and dashboards.