Lounge Captain - Republic at The Ritz-Carlton, Singapore

Position Overview

As Lounge Captain at The Ritz-Carlton in Singapore, you will oversee the smooth operation of lounge services, leading staff to consistently deliver high-caliber guest experiences that align with the brand's renowned "Gold Standards." You will play a vital role in ensuring teamwork, service quality, and adherence to company policies within the food and beverage setting.

Key Responsibilities

• Coordinate team efforts to ensure seamless service and fulfillment of guest needs.
• Monitor staff appearance and correct grooming or attire issues promptly.
• Perform opening and closing procedures including preparing supplies, cleaning equipment and spaces, and securing premises.
• Inspect storage areas for orderliness, cleanliness, and proper inventory rotation (FIFO).
• Conduct inventories and requisition supplies as needed to maintain operational readiness.
• Supervise dining area availability, guest service, safety, and comfort.
• Initiate work orders for maintenance and repairs as required.
• Support management with hiring, training, scheduling, staff evaluation, counseling, discipline, motivation, and coaching.
• Act as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Ensure compliance with all company, safety, and security policies; report hazards and incidents to management.
• Maintain professional personal appearance and confidentiality of proprietary information.
• Welcome guests warmly, anticipate requirements, assist guests with disabilities, and express sincere appreciation.
• Communicate clearly and professionally with guests and team members.
• Foster positive workplace relationships, support team goals, and respond constructively to employee concerns.
• Uphold quality standards and pursue continuous improvement in efficiency, productivity, safety, and cost management.
• Accurately read and interpret varied information formats; visually inspect tools and equipment for defects.
• Physically able to stand, walk, or sit for full shifts; handle objects up to 50 pounds; access confined spaces and stairs; and perform manual tasks involving bending, twisting, and stooping.
• Carry out additional reasonable duties as assigned by supervisors.

Qualifications and Experience

• Minimum educational attainment of high school diploma or GED equivalent.
• At least two years of experience in a related work environment.
• Minimum of one year supervising staff.
• No required certifications or licenses.

Company Commitment

The Ritz-Carlton, part of Marriott International, is an equal opportunity employer dedicated to fostering an inclusive culture where all associates’ backgrounds and experiences are respected and celebrated. The company upholds non-discrimination policies covering disability, veteran status, and other legally protected categories.

Joining The Ritz-Carlton means becoming part of a global luxury hospitality leader offering opportunities for personal and professional growth in an empowering environment aligned with esteemed "Gold Standards."