Logistics Coordination & Sales Engagement Specialist

About the Role

Join the dynamic team at TalentPop App as a Logistics Coordination & Sales Engagement Specialist. This remote position centers on optimizing supply chain operations and fostering business expansion through effective client shipment management, upselling, and strong B2B relations. You will be instrumental in navigating shipment logistics, resolving delivery issues, and growing account portfolios to enhance overall service success.

Key Responsibilities

• Engage with clients, shippers, and carriers through phone, email, and live chat to address shipping inquiries, scheduling, and pricing quotations.
• Enhance account value by identifying upsell possibilities, consulting on route improvements, and increasing shipment volumes.
• Manage contract renewals, reactivate dormant clients, and mitigate churn risks through strategic relationship building.
• Monitor shipments in real-time, handle customs or carrier delays, and coordinate special exceptions to maintain smooth delivery operations.
• Provide high-quality concierge-level client service, ensuring all interactions align with company standards of efficiency and dependability.
• Maintain accurate shipment records, track transit key performance indicators, and collaborate with leadership to improve delivery processes and customer satisfaction.

Required Qualifications and Experience

• A minimum of one year remote experience in logistics operations, freight coordination, or supply chain account management.
• Proven background in logistics or B2B support including shipment tracking, bill of lading management, dispatch operations, or account upselling.
• Strong negotiation and communication skills to handle freight discussions, client escalations, and contract expansions successfully.
• At least one year of customer service experience within logistics or transportation environments, conducted via phone, email, or chat.
• Proficiency or familiarity with Transportation Management Systems, Enterprise Resource Planning software, or advanced Customer Relationship Management platforms is highly desirable.
• Self-driven, detail-focused, and capable of thriving in a fast-paced remote setting.

Technical Requirements

• Access to a personal computer or laptop with at least an i5 processor.
• Reliable internet connection with minimum upload and download speeds of 25 Mbps.
• Quiet and professional workspace suitable for uninterrupted client and carrier communications.

Benefits and Perks

• Competitive commissions tied to account growth alongside annual merit-based pay increases.
• Paid time off to support rest and rejuvenation.
• Health maintenance organization coverage or monthly health stipends for wellbeing.
• Performance recognition awards rewarding outstanding operational achievements.
• Fully remote work environment, eliminating daily commute stresses.
• Inclusive corporate culture with transparent career advancement opportunities in supply chain leadership.

Special Application Instructions

To expedite your application review, select "Brand Concierge" as the role and enter the code "CSA" in the application code field. Applications not following this process will not be considered by the recruitment team.