Logistics Coordination & Sales Engagement Specialist

Role Overview

Join TalentPop App as a Logistics Coordination & Sales Engagement Specialist, where you will be an integral part of a remote supply chain team focused on optimizing logistics and fostering business growth. This position involves managing client shipments, seizing opportunities for account expansion, resolving delivery issues, and building strong B2B partnerships that underpin the success of our operations.

Key Responsibilities

• Engage with corporate clients, shippers, and carriers through calls, emails, and live chats to handle shipment inquiries, scheduling, and pricing quotes.
• Identify and pursue opportunities to increase service scope through upselling, consulting on route improvements, and growing shipment volumes to maximize account value and retention.
• Oversee contract renewals, re-engage inactive clients, and mitigate risks of customer churn by strategically managing relationships.
• Monitor shipments in real-time, address customs or carrier delays, and manage exceptions to maintain a smooth post-dispatch process.
• Provide concierge-level service to ensure every client interaction meets company standards of efficiency and reliability.
• Maintain precise records of shipments, track transit performance indicators, and collaborate with leadership to improve delivery networks and customer experience.

Candidate Profile

• Minimum one year of remote experience in logistics operations, freight coordination, or supply chain account management.
• Background in logistics or B2B customer support, including shipment tracking, bill of lading management, dispatch handling, or sales upselling.
• Strong communication skills with proven ability in freight negotiation, client escalation management, and contract growth.
• At least one year of customer service experience via phone, email, or chat within logistics or transportation sectors.
• Knowledge of Transportation Management Systems (TMS), ERP software, or advanced CRM platforms is preferable.
• Self-driven, detail-focused, and capable of succeeding in a fast-paced, remote logistics environment.

Technical Requirements

• Personal computer or laptop with at least an Intel i5 processor.
• Reliable internet connection with minimum 25 Mbps upload and download speeds.
• Quiet and professional workspace suitable for client and carrier communications.

Benefits and Perks

• Competitive commissions linked to account development and annual performance-based salary increases.
• Paid leave for rest and personal time.
• Health maintenance organization (HMO) coverage or monthly health stipend.
• Bonuses for outstanding operational performance and recognition.
• Fully remote working arrangement, eliminating daily commute.
• Supportive company culture with opportunities for progression into supply chain leadership roles.

Application Instructions

To ensure your candidacy is considered, select "Brand Concierge" when applying and enter the code "CSA" in the application form. Applications failing these critical steps will not be reviewed.