Logistics Coordination and Sales Engagement Specialist

About the Role

TalentPop App is seeking a skilled Logistics Coordination & Sales Engagement Specialist to join our fully remote team of supply chain experts. This role is integral to enhancing client shipment management, identifying growth opportunities for accounts, resolving delivery issues, and fostering enduring B2B partnerships that drive the success of our logistics operations.

Key Responsibilities

• Engage actively with corporate clients, shippers, and carriers through phone, email, and live chat to handle inquiries, schedule shipments, and provide accurate rate quotes.
• Spot and pursue chances to upsell services, advise on route optimizations, and expand shipment volumes to maximize client account value and retention.
• Proactively manage contract renewals, reclaim inactive customers, and mitigate risks of customer churn by strengthening relationships.
• Oversee real-time shipment tracking and problem resolution regarding customs and carrier delays, coordinating exceptions to ensure smooth shipment processes post-dispatch.
• Uphold the company's brand by providing high-level concierge service in all client interactions, reflecting our commitment to efficiency and reliability.
• Maintain thorough shipment documentation, track key transit performance indicators, and work closely with team leaders to improve delivery networks and customer experiences.

Required Qualifications and Skills

• Minimum 1 year of remote experience in logistics operations, freight coordination, or supply chain account management.
• Previous experience supporting logistics or B2B clients, including shipment tracking, bill of lading management, dispatch handling, and account upselling.
• Excellent persuasive communication skills for freight negotiations, client escalation resolution, and contract renewal or expansion.
• At least 1 year of customer service experience in a logistics or transportation setting via phone, email, or chat.
• Familiarity with Transportation Management Systems (TMS), Enterprise Resource Planning (ERP), or advanced CRM software is highly desirable.
• Highly self-driven, detail-conscious, and capable of thriving in a dynamic remote logistics environment.

Technical and Workspace Requirements

• Access to a personal computer or laptop equipped with an Intel i5 processor or higher.
• Stable internet connection with at least 25 Mbps upload and download speeds.
• A quiet and professional area set up for handling client and carrier calls effectively.

Benefits and Perks

• Competitive commission structure tied to account growth and annual raises based on performance.
• Paid time off to support work-life balance and personal well-being.
• Health benefits including HMO coverage or a monthly health stipend.
• Performance-based bonuses and recognitions for outstanding operations specialists.
• 100% remote work arrangement, eliminating daily commuting.
• A nurturing corporate culture with opportunities for advancement into supply chain leadership roles.

Important Note on Application Process

To ensure your application is considered, you must select “Brand Concierge” as the position during your application and use the code "CSA" in the application form. Applications without these specific details will not be reviewed.