Lobby Ambassador - Guest Relations at Jumeirah Zabeel Saray

About Jumeirah and Jumeirah Zabeel Saray

Jumeirah, a global leader in luxury hospitality and part of Dubai Holding, manages 28 distinctive properties across the Middle East, Europe, and Asia. Established in 1999 with the iconic Jumeirah Burj Al Arab, the brand is internationally recognized for high-end beachfront resorts, luxury hotels, and residences. The portfolio includes unique properties such as the tropical Jumeirah Olhahali Island in the Maldives, the artistic Jumeirah Capri Palace in Italy, and London’s Jumeirah Carlton Tower. The brand is synonymous with warm, generous service and creating tailored, memorable experiences for guests globally.

Jumeirah Zabeel Saray is a lavish beachside resort on the West Crescent of Dubai’s Palm Jumeirah. Its interior draws inspiration from Ottoman-era palaces, showcasing hand-painted details, artworks, and striking murals reflecting the Ottoman Golden Age. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the Middle East’s largest and most exclusive spas. Guest amenities include Sinbad’s Kids Club with a splash park, the Zabeel Theatre, a private beach with motorized and non-motorized water sports, and eleven curated restaurants and lounges offering a diverse range of culinary options.

Role Overview

An excellent opportunity is available for an experienced Lobby Ambassador to join the Guest Relations team at Jumeirah Zabeel Saray. This role focuses on delivering a warm and personalized guest welcome and ensuring smooth, professional interactions to exceed guest expectations.

Key Responsibilities

• Warmly greet and escort guests while providing a personalized welcome experience.
• Anticipate guest needs to offer customized services.
• Perform assigned tasks while maintaining polished and professional communication with guests.
• Identify and promptly resolve guest concerns to ensure satisfaction through effective service delivery.

Candidate Profile

• Possess one to two years of experience in the same role within luxury 5-star properties; experience in the UAE is favorable but not mandatory.
• Demonstrate solid familiarity with Microsoft Office applications and Opera Cloud property management system.
• Have experience in a multicultural work environment and confidently manage complaints of varying complexity.
• Be proficient in spoken and written English.

Benefits and Work Environment

• Supportive and inclusive workplace culture.
• Access to learning and development programs and clear career progression pathways.
• Opportunities for transferring within Jumeirah’s global network.
• Colleague discounts on food, beverages, and hotel stays worldwide.
• Company-provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave and return flight from the employee’s home country.
• Competitive, tax-free salary paid in UAE Dirhams (AED).