Legal Secretary - Road Traffic Accidents

About Express Solicitors

Founded in 2000, Express Solicitors is a recognized and award-winning law firm operating on a no-win no-fee basis, specializing entirely in personal injury cases. Based in Manchester, we serve clients nationwide across various personal injury sectors such as employers' liability, serious injuries, clinical negligence, public liability, road traffic accidents, and industrial diseases. Ranked 64th in The Lawyer UK Top 200 amongst over 10,000 law firms, Express Solicitors stands as the largest personal injury claimant firm in the UK with a 20% annual growth. Our dedication to exceptional client service is evident by our 4.8 Trustpilot rating, marking us as one of the top-rated firms in the sector.

Role Overview

We invite applications from experienced and highly organized Legal Secretaries to join our Road Traffic Accidents team. This role offers a fulfilling opportunity to deliver high-caliber secretarial and administrative support to a team of legal professionals in a dynamic and respected department. Responsibilities include typing and managing files, preparing court bundles, handling client communications by phone, arranging meetings, and conferences. Although transitioning toward a paperless environment, some traditional filing tasks will still be part of your responsibilities.

Key Duties

• Collaborate with a pool of Legal Secretaries supporting multiple Road Traffic Accident lawyers.
• Prepare legal documents and correspondence, including pleadings and court bundles.
• Photocopy and scan documents, assisted by the Administration team when necessary.
• Professionally manage incoming and outgoing telephone calls.
• Organize appointments, meetings, and liaise effectively with lawyers, clients, counsel, and other parties.
• Support fellow Legal Secretaries and broader administrative staff as required.
• Assist in updating the Proclaim case management system when appropriate.

Qualifications and Attributes

• Proven experience as a Legal Secretary is mandatory.
• Excellent proficiency in English spelling, punctuation, and grammar.
• Strong IT literacy.
• Outstanding customer service skills and a polite, professional telephone manner.
• High attention to detail.
• Capability to prioritize tasks and maintain efficiency in a fast-paced workplace.
• Familiarity with the Proclaim case management system is desirable.
• Advanced word processing and audio typing expertise.
• Maintain an audio typing speed exceeding 65 words per minute.
• Experience with digital dictation tools, preferably Diktamen.

Salary and Work Schedule

• Salary up to £28,000, commensurate with experience.
• Normal working hours are Monday to Thursday from 8:30 am to 5:30 pm, and Friday from 8:30 am to 5:00 pm.

Benefits and Perks

• Hybrid work model with a 3 days in-office and 2 days remote pattern post-probation.
• 23 days of annual leave initially, increasing to 26 plus bank and public holidays.
• Additional leave options including 3 holiday buybacks and a birthday day off after certain length of service.
• Private medical insurance available after two years of employment, plus annual flu vaccinations and access to an Employee Assistance Programme.
• Health and wellness amenities including a 24/7 onsite gym, various sports teams, and community events such as the 10km Manchester team run.
• Active social committee managing generous budgets for departmental and whole company social activities.

Recruitment Process and Equal Opportunity

Interviews will be held via MS Teams and include scenario-based questions. We value skills and merit above all and encourage applications from diverse backgrounds. Our employees are our greatest asset.