Personal Assistant - Road Traffic Accident Team

Overview

Express Solicitors, an award-winning personal injury law firm established in 2000 with headquarters in Manchester, is seeking a Personal Assistant to support a Partner in the Road Traffic Accident (RTA) department. Express Solicitors specialises exclusively in personal injury claims and serves clients across the UK. The firm ranks 64th in The Lawyer UK Top 200 and is the largest personal injury claimant firm in the UK, reflecting significant yearly growth and an excellent client care rating of 4.8 on Trustpilot.

Key Responsibilities

• Drafting correspondence and documents using audiotyping and word processing tools.
• Managing digital filing systems, including opening, closing, storing, and retrieving client records.
• Preparing correspondence and related documents for dispatch as required.
• Scheduling appointments, organising meetings, and managing diaries effectively.
• Supporting other secretaries and administrative team members when needed.
• Providing professional and courteous assistance to clients in person and via phone.
• Maintaining confidentiality of all client documentation and information.
• Participating in required training activities to develop skills and knowledge.
• Upholding the firm's client care standards and service promises consistently.

Candidate Profile

• Proven legal secretarial experience, preferably within personal injury or civil litigation.
• Proficiency in Microsoft Office suite and strong IT literacy.
• Excellent command of English spelling, punctuation, and grammar.
• Excellent word processing and audio typing skills with a minimum speed of 65 words per minute.
• Meticulous attention to detail and organisational abilities.
• Strong customer service skills, including a professional and friendly telephonic manner.
• Experience with Proclaim case management software and digital dictation systems (ideally Diktamen) is advantageous.
• Familiarity with court forms and drafting pleadings is desirable.
• Ability to thrive in a fast-paced work environment.

Compensation and Working Hours

• Salary ranges from £27,000 to £30,000 annually depending on experience.
• Standard working hours are Monday to Thursday from 8:30am to 5:30pm and Friday from 8:30am to 5:00pm.

Benefits and Company Culture

• Hybrid working arrangement after probation with a 3/2 office/home schedule.
• Generous holiday entitlement starting at 23 days, increasing to 26 days plus bank holidays.
• Opportunity to purchase up to 3 extra holiday days and an additional day off for birthday after meeting service length criteria.
• Private medical insurance eligibility after two years of service, annual flu vaccinations, and an Employee Assistance Programme.
• Access to on-site facilities like a gym open 24/7, sports teams, and community running events for health and wellbeing.
• Active social committee organising firm-wide and departmental social events supported by a generous budget.

Recruitment Process

Interviews will be conducted via MS Teams and will include scenario-based questions. Express Solicitors values skill and ability above all and encourages applications from a diverse range of candidates.