Lecturer/Senior Lecturer in Service Experience Design

Role Overview

This position entails instructing and coaching students in Service Experience Design, emphasizing human-centric and strategic approaches across digital, physical, and hybrid environments. The successful candidate will be responsible for developing curriculum, fostering collaborations with industry partners, and engaging in applied research and design contests. A minimum of five years’ expertise in UX/CX or business transformation, proficiency with design software such as Figma and Adobe XD, alongside awareness of advancements in immersive technologies and generative AI, are essential. Strong communication abilities and prior experience teaching at the tertiary or adult education level are valued.

Key Responsibilities

• Facilitate and deliver educational content in Service Experience Design, encompassing curriculum development, assessment design, project oversight, and student mentoring.
• Incorporate modern pedagogical methods like blended learning, design sprints, and studio critique to enhance instructional quality and learner engagement.
• Regularly review and refine course content and delivery approaches to ensure alignment with current industry practices and learner expectations.
• Lead and partner on industry projects, applied research initiatives, and design competitions that tackle practical challenges.
• Maintain up-to-date knowledge of trends in service design, UX/CX, digital transformation, and immersive technologies via active participation in professional networks.
• Represent the academic division on institutional committees and aid in outreach, student recruitment, and strategic projects.
• Contribute to the development and execution of Continuing Education & Training programmes designed for industry and adult learners.
• Participate in the strategic planning and rollout of school-wide initiatives.

Candidate Requirements

• Relevant academic credentials or at least five years of professional experience in Service Experience Design, UX/CX, or Business Transformation.
• Demonstrated skill in designing innovative solutions spanning digital, physical, and hybrid user touchpoints.
• Commitment to cultivating designers equipped with strong human-centered design and strategic thinking skills.
• Expertise in design and prototyping tools such as Figma, Adobe Creative Suite, Miro, and Adobe XD.
• Ability to thrive in a dynamic environment and adhere to both project and academic timelines.
• Excellent interpersonal and communication skills.
• Previous instructional experience in higher education or adult learning preferred; familiarity with online/hybrid teaching formats an advantage.
• Knowledge of generative AI tools and their integration within design procedures is beneficial.
• Specialization or solid understanding in areas like Service Experience Design, Digital Experience & Interaction Design, Experience Strategy & Journey Mapping, Brand Experience & Storytelling, Immersive Technologies (AR/VR/MR), or Design for Sustainability & Social Impact.