Leave Success Coordinator - Military Affiliated - Remote Position

Job Overview

This remote opportunity is specifically designed for individuals affiliated with the military community, including Veterans, Transitioning Military personnel, National Guard and Reserve members, Military Spouses, Wounded Warriors, and Caregivers. The role centers around supporting leave operations efficiently while fostering empathetic communication and collaboration.

Key Responsibilities

• Ensure smooth management of leave processes from initiation to completion by performing assigned duties accurately and promptly.
• Communicate clearly and compassionately with employees, managers, and HR partners using approved methods.
• Collect, assess, and verify leave-related documents to ensure completeness and accuracy.
• Initiate follow-ups with employees and HR partners to obtain missing information, clarify details, adhere to deadlines, and resolve inquiries.
• Maintain detailed internal and shared notes to keep teams informed of leave status and specifics.
• Collaborate effectively with Leave Specialists, Customer Success Managers, team leads, and supervisors to guarantee timely and precise completion of tasks.

Candidate Profile

• Excels in a dynamic, task-driven environment with motivation to complete goals.
• Works independently, demonstrates initiative, and problem-solves proactively.
• Friendly, approachable, eager to learn, and grow professionally.
• Comfortable with technology, adept at troubleshooting, and quick at learning new software; experience with Mac systems is advantageous.
• Highly detail-conscious, organized, and capable of juggling several priorities while meeting deadlines.
• Aligns deeply with the organization's mission and leads with empathy and compassion.
• No previous case management experience is necessary; a willingness to learn and focus on solutions is highly valued.

Core Competencies

• Health & Family First: Balance work and personal life to deliver quality results while caring for important aspects.
• Dependability and Consistency: Reliable and thorough in follow-through.
• Autonomy and Teamwork: Well-organized, adept at handling multiple tasks and deadlines, committed to rapid yet quality work.
• Curiosity: Proactively ask questions, dig deeper, and find solutions to unclear problems.
• Customer Focus: Practice empathy, understand needs beyond tasks, and communicate openly and honestly.
• Adaptability: Embrace change, navigate uncertain situations confidently, and act without complete guidance.

Working Hours and Schedule

• Training runs Monday to Friday, 8:00 AM to 5:00 PM Mountain Standard Time (MST).
• Post-training schedule is Monday to Friday, 8:00 AM to 5:00 PM MST with a one-hour unpaid lunch break.
• Requires two Sunday shifts monthly from 4:00 PM to 8:00 PM MST. On those weeks, the schedule may adjust either to four 9-hour days Monday through Thursday plus Sunday or a regular Monday-Thursday schedule with half-day Friday and Sunday shifts.

Additional Information

• This position reports to a Leave Success Manager and offers high autonomy and opportunity to make a meaningful impact.
• Equipment necessary for job tasks is provided.
• Federal law compliance requires identity and employment eligibility verification upon hiring.
• Applicants from EU countries outside the US (OCONUS) and specific US states including California, District of Columbia, Illinois, Montana, and Rhode Island are ineligible.
• Pay rate is $21 per hour.
• The position is located in the United States and is fully remote.