Job description

Overview

Stanco Solutions Pvt Ltd invites applications for the role of L&D Executive based in Abu Dhabi. This role involves supporting the Learning and Development efforts within a kids' entertainment and hospitality context, focusing on delivering effective training and maintaining comprehensive learning management processes.

Key Responsibilities

Assist in onboarding and induction training sessions for new employees including customer service and front-of-house teams.
Conduct refresher and practical training on customer service standards, safety measures, guest interaction, and brand values.
Collaborate with the L&D Manager to design tailored training content, engaging activities, and role-play scenarios related to the children’s entertainment and hospitality environment.
Perform floor observations providing immediate coaching and constructive feedback to staff members.
Support training assessments and evaluations to gauge effectiveness through quizzes and practical tests.
Manage the training calendar, scheduling sessions, securing venues, and coordinating invites to ensure smooth delivery.
Keep detailed and accurate training records including attendance, certifications, and history across all employees.
Prepare and update essential training documents such as manuals, presentations, and standard operating procedures.
Work with department heads to identify training requirements and coordinate sessions without disrupting daily operations.
Monitor training completion, certification statuses, and schedule necessary refreshers timely.
Generate regular reports on training activities including participation rates, completion stats, and feedback scores for management review.
Coordinate logistical arrangements for external trainers, vendors, and venues as needed.

Qualifications and Skills

A minimum of 3 to 5 years experience in Learning and Development or training roles, preferably within retail, hospitality, food & beverage, or customer service sectors.
Fluency in English with excellent verbal and written communication; proficiency in Arabic or other languages is an advantage.
Strong presentation and facilitation capabilities for effective group and individual training delivery.
Exceptional organizational skills to independently handle scheduling, record-keeping, and reporting tasks.

Additional Information

Interested candidates are encouraged to submit their resumes directly to the designated email addresses provided by the company recruitment team.