Laundry Supervisor / Wash Talent Coach

Role Overview

This position sits within the Housekeeping & Laundry function at W Hotels in West Bay, Zone 61, Doha, Qatar. It is a full-time, non-management role focused on overseeing laundry and housekeeping quality, supporting team coordination, and helping maintain the standards expected in a luxury hospitality environment.

What You Will Do

• Check guest rooms, public spaces, pool areas, and other cleaned areas to confirm they meet quality expectations.
• Review sold-room reports, confirm room status, identify discrepancies, and prioritize rooms that need attention.
• Help manage the day-to-day flow of housekeeping operations.
• Serve as a connection point between Housekeeping, Engineering, Front Office, and Laundry teams.
• Record room-status issues and work with the Front Desk to resolve them.
• Prepare, share, and communicate updates to room assignments.
• Pass important information to the next shift to ensure continuity.
• Complete the required documentation and paperwork.
• Support hiring, onboarding, training, scheduling, evaluation, coaching, counseling, disciplining, and motivating team members.

Standards and Physical Requirements

• Follow all company policies, safety rules, and security procedures.
• Report maintenance concerns, safety hazards, accidents, or injuries promptly.
• Complete required safety training and certifications.
• Maintain a neat, professional appearance and protect confidential company information.
• Safeguard company assets and uphold service standards.
• Greet guests professionally, acknowledge their needs, and provide courteous assistance, including support for guests with disabilities.
• Communicate clearly and professionally with team members and guests.
• Build positive working relationships and respond appropriately to coworkers’ concerns.
• Meet quality expectations consistently.
• Be able to move, lift, carry, and place items weighing up to 55 pounds without assistance and above 55 pounds with assistance.
• Push and pull loaded housekeeping carts and similar equipment over slopes and uneven ground.
• Bend, twist, reach, stoop, and work overhead as needed.
• Stand, sit, kneel, or walk for long periods throughout the shift.
• Handle objects of different sizes and weights with good hand-eye coordination and fine motor control.
• Use computers and/or point-of-sale systems to enter and retrieve work-related information.
• Read and confirm information accurately, including small print and other formats.
• Carry out additional reasonable duties assigned by supervisors.

About W Hotels

W Hotels is built around curiosity, originality, and a forward-thinking spirit. The brand aims to create experiences that feel fresh, energetic, and unexpected, while delivering luxury service through its Whatever/Whenever philosophy. As part of Marriott International, the organization emphasizes inclusion, respect, and opportunity for people from all backgrounds.

Equal Opportunity

Marriott International is an equal opportunity employer and values a workplace made stronger by different cultures, talents, and experiences. Employment decisions are made without discrimination based on disability, veteran status, or any other protected characteristic under applicable law.

Education and Experience

A high school diploma or GED equivalent is preferred. Candidates should have at least 1 year of related work experience and at least 1 year of supervisory experience. No license or certification is required.