Customer Service Zone Manager - Mitre 10 MEGA Kapiti
Mitre 10 (New Zealand) Limited
Greater Kapiti Area · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Eligibility
- Applicants must have New Zealand residency or a valid New Zealand work permit.
- Resume
- Required to apply
Where you'll work
Job description
Overview
The Customer Service Zone Manager oversees the daily functions of the Checkouts, Customer Service Desk, and Drive Thru Service Desk teams at Mitre 10 MEGA Kapiti. This full-time role involves 85 hours of work per fortnight and includes significant hands-on leadership responsibilities to ensure smooth operations.
Key Responsibilities
- Lead and inspire the team with a strong passion for customer service.
- Manage day-to-day activities efficiently, demonstrating excellent time management and attention to detail.
- Maintain a positive work environment through effective communication and a good sense of humor.
- Handle high-pressure situations and difficult challenges calmly and effectively.
- Oversee checkout operations including cash handling procedures.
- Ensure team availability and coverage during both weekdays and weekends.
Requirements
- At least two years of experience in managing a team.
- Proven checkout and cash handling experience.
- Demonstrated ability to lead and motivate staff.
- Strong communication skills and ability to maintain a positive team culture.
- Availability to work weekends and weekdays as required.
Additional Information
Candidates must possess New Zealand residency or hold a valid New Zealand work permit. The role offers a dynamic and rewarding work environment within a growing organization committed to a vibrant and supportive culture.