Khatwaty High School Graduates Programme - Emiratisation

Job Purpose

This programme is aimed at motivated UAE nationals who want to build a career with a globally recognised organisation. It opens the door to a variety of customer-facing roles and gives you the chance to grow into team leadership and supervisory positions.

Based on your interview outcome, you will be placed in a suitable role and supported through a development journey designed to strengthen your capabilities. The programme combines practical learning with guidance from experienced professionals so you can gain valuable skills while progressing your career.

Why Join This Programme

The initiative is built to prepare you for advancement into supervisory responsibilities. You may begin in areas such as the airport, contact centre, cargo, security or finance, and take your first step into a career with real long-term potential.

Programme Highlights

• Clear growth pathway from entry-level work to supervisory roles, with structured milestones and strong opportunities for progression.
• Hands-on learning in fast-paced operational settings, supported by experts who help you solve real-time challenges.
• Development of supervisory capabilities such as people management, communication, decision-making and conflict handling.
• The opportunity to represent the UAE on a global platform while contributing to service excellence for millions of travellers.

Business Areas You May Be Assigned To

After the interview stage, you may be matched with one of the following functions:

Emirates Airport Services

In this area, you will support passengers across check-in, boarding and baggage handling, helping ensure a smooth and high-quality travel experience from arrival to departure.

dnata Airport Services

This function focuses on delivering strong customer service at check-in, gates, transfer desks and special handling areas in line with high service standards. The role also includes assisting VIP travellers, marhaba clients, unaccompanied minors and passengers with special requirements, while maintaining attentive and reliable service throughout the journey.

SkyCargo

You will handle or process cargo, courier items and mail efficiently within a designated cargo warehouse or airside operations area. The role requires attention to service targets as well as strict adherence to safety and security requirements.

Group Security

This area involves general and aviation security duties such as surveillance, guarding, escorting and screening to protect employees, property and business operations from unlawful interference. Tasks may include access control, searches, inspections, monitoring and escorting aircraft, cargo and catering goods across both airside and landside facilities, including cargo warehouses and engineering hangars.

Contact Centre

You will act as a customer information representative for Emirates, sharing accurate and current details about products and services. The role depends on delivering excellent service so customers feel informed, supported and valued.

Qualifications

• You must be a UAE national with a valid UAE passport and Khulasat Al Qaid.
• Male candidates should have completed national service.
• Strong spoken and written English is required.
• Additional language ability will be considered an advantage.
• You should have A-levels or a high school certificate.
• Good interpersonal ability and customer service focus are essential.
• You need to be comfortable working shifts.
• Frontline customer-facing roles require wearing a uniform.
• PC literacy is needed, including use of Windows applications such as Word, Excel and email.

Selection Process

• First, submit your application and receive confirmation by email that it has been received.
• Next, the recruitment team will assess your profile.
• If shortlisted, you may be contacted for a phone screening or invited to complete a video interview assessment through Teams.
• Successful candidates will proceed to a final face-to-face interview.
• Those selected will receive an employment offer along with the benefits package for the role.

Salary and Benefits

The role offers a tax-free salary in Dubai along with travel benefits, including discounts on flights and hotel stays around the world.

Additional Information

This opportunity is based in Dubai, United Arab Emirates, and is designed for full-time onsite work. Candidates should be prepared for a fast-paced, cosmopolitan environment and the responsibilities associated with frontline service, operations and security functions.