Key Account Manager - Modern Trade at Sun Pharma

About Sun Pharma

Sun Pharma encourages personal and professional growth, empowering individuals to take ownership of their careers and thrive within a collaborative community. The company culture focuses on continuous improvement, leadership confidence, and mutual support. Located at Sun House, Mumbai, Sun Pharma is committed to fostering an environment where employees can "Create their own sunshine" by growing and excelling every day.

Job Overview

We are seeking a dedicated Key Account Manager responsible for nurturing and expanding relationships with significant pharmacy and e-commerce clients. This role involves driving strategic partnerships, increasing sales performance, and ensuring efficient account management for key customers.

Responsibilities

• Develop and sustain robust relationships with key modern trade and e-commerce partners.
• Identify and capitalize on new business prospects within existing accounts to promote growth.
• Negotiate long-term contracts and annual plans with clients to secure partnerships.
• Ensure smooth order fulfillment, coordinated supply chain operations, and product availability.
• Meet or surpass assigned sales targets and profitability benchmarks for key accounts.
• Analyze market trends, sales data, and competitor activity to refine strategies.
• Collaborate with marketing, supply chain, and regulatory teams to align objectives and deliver value.
• Serve as the main contact for key accounts, maintaining high customer satisfaction and engagement.
• Create and implement Joint Business Plans alongside customers to strengthen collaborations.
• Resolve client issues promptly and efficiently.
• Monitor competitive pricing, market developments, and adjust business tactics accordingly.
• Generate regular reports on account performance, sales trends, and opportunities.
• Lead e-commerce marketing efforts by developing content, managing platform campaigns, and utilizing merchandising tools.
• Track key performance indicators such as GMV, ROI, conversion rates, and customer feedback.
• Prepare periodic performance reports and present findings to management.

Requirements

• Master's in Business Administration or Bachelor's in Business, Pharmacy, Life Sciences, or related disciplines.
• Minimum of 5 years’ experience managing key accounts, sales, or business development, specifically within pharmaceutical or healthcare sectors.
• Strong knowledge of pharmaceutical supply chains, distribution channels, and regulatory frameworks.
• Excellent negotiation, communication, and relationship management abilities.
• Proficient in data analysis, sales forecasting, and strategic business planning.
• Experience using CRM systems, sales analytics tools, and Microsoft Office applications.
• Previous exposure to managing large pharmacy chains, hospital networks, or institutional clients.
• Understanding of market dynamics in prescription, OTC, and generic medications.
• Familiarity with trade marketing and category management within pharmaceutical retail.