Key Account Manager - Marketplaces

Role Overview

As a Key Account Manager focusing on Marketplaces for Plum, you will drive the expansion and profitability of some of India's prominent e-commerce and quick commerce platforms. Your responsibilities will span across business development, analytics, marketing, and operations to ensure Plum's success in online shopping channels.

Key Responsibilities

• Manage the entire business lifecycle for assigned marketplace accounts acting as the lead point of contact.
• Develop and nurture strong partnerships with platform teams to implement collaborative business strategies for sustained growth.
• Negotiate and execute commercial contracts, promotional activities, and product visibility initiatives.
• Enhance revenue, margins, and market share within managed accounts.
• Oversee budget allocation to maximize returns and business impact.
• Collaborate with Marketing for planning and executing effective campaigns and platform events.
• Work jointly with Supply Chain and Operations to maintain adequate stock, seamless delivery, and superior service standards.
• Regularly assess product assortment, pricing, availability, and content quality to provide an outstanding customer experience.
• Evaluate sales data, marketing campaign results, and consumer insights to uncover opportunities and suggest growth plans.
• Prepare comprehensive business performance reviews and growth proposals for both internal and external stakeholders.
• Promote Plum's brand presence consistently across all marketplace interfaces.

Candidate Profile

• Possesses at least three years of experience managing marketplace or e-commerce accounts.
• Demonstrates strong analytical skills with the ability to translate data-driven insights into actionable business decisions.
• Confident in negotiation and stakeholder management.
• Able to handle multiple priorities efficiently in a dynamic and rapidly growing setting.
• Proficient in Excel and comfortable processing sales reports and analytics.
• Adopts a proactive, problem-solving approach with a strong ownership mindset.
• Excellent communicator who thrives in cross-functional collaboration.

Ideal Traits

• Passion for resolving business challenges using data.
• Enthusiasm for developing and maintaining strategic external relationships.
• Strong initiative to drive projects forward independently.
• Balanced focus on commercial objectives alongside customer-centric values.
• Belief in the importance of impeccable execution to build outstanding brands.

Location

Thane, Mumbai, Maharashtra, India