Key Account Manager

About Suntory Oceania

Suntory Oceania combines the best of Suntory's brands across Australia and New Zealand, operating as a leading multi-beverage company with 40 top brands including Jim Beam®, Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, V Energy, Maximus, and Suntory BOSS Coffee. The company operates through five distribution hubs, two local manufacturing sites, and employs over 1,500 staff, enabling end-to-end control of their portfolio while driving innovation and excellence.

Role Overview

We seek a commercially savvy and relationship-focused Key Account Manager for our New Zealand Commercial team based in Auckland. Reporting directly to the Head of Woolworths and Mass Merchants, you will be responsible for managing and expanding key retail accounts to meet strategic growth targets through effective account management, business planning, commercial negotiations, and collaboration.

Main Responsibilities

• Formulate and implement account and Joint Business Plans (JBPs) for key customers.
• Lead pricing strategies, promotional activities, forecasting, and inventory management.
• Establish and maintain strong connections with buyers and senior client stakeholders.
• Manage commercial negotiations and contract renewal processes.
• Conduct insightful monthly and quarterly business performance reviews.
• Work collaboratively with Sales, Category, Revenue Growth Management, Marketing, Shopper Insights, and Supply Chain teams to meet goals.
• Ensure outstanding execution of plans by partnering with field sales teams and clients.

Candidate Profile

The ideal candidate is an experienced Account Manager or Junior Key Account Manager familiar with a fast-paced commercial setting and dedicated to nurturing win-win partnerships.

• Proven track record managing retail or grocery customer accounts.
• Strong commercial sense encompassing forecasting, planning, and P&L oversight.
• Excellent communication and presentation capabilities.
• Ability to cultivate trusted relationships with buyers and key decision-makers.
• Skilled negotiator with influential abilities.
• Proactive, inquisitive, and solution-oriented approach.
• High organizational skills and meticulous attention to detail.
• Capable of working independently and cooperating effectively across teams.
• Experienced in delivering business reviews and actionable recommendations to clients.
• Passion for driving growth and launching innovative concepts in the market.

While expertise in all these areas is ideal, we value alignment with our company values and unique strengths.

Employment Benefits

• Opportunities for professional growth with internal promotion and global learning programs.
• Competitive incentive schemes rewarding performance.
• Comprehensive parental leave policies supporting both primary and secondary caregivers.
• Support for gradual return to work following parental leave.
• Flexible working arrangements including adaptable hours and hybrid options.
• Volunteer leave available to engage in community service.

Diversity and Inclusion Commitment

Suntory is dedicated to building a diverse, equitable, and inclusive environment where all employees can authentically participate regardless of race, color, religion, gender identity, sexual orientation, age, or other protected characteristics. Recruitment focuses on candidate skills and potential contributions, with accommodations provided to ensure accessibility in our hiring processes. We strive to create a workplace that enables everyone to flourish and help advance our mission of Growing for Good.