Key Account Manager - Fashion & Sports (English Required)

Role Overview

This remote position reports directly to the International Business Development Director and involves overseeing local customer relationships, managing key accounts, processing orders, following up on payments, coordinating shipments, and maintaining daily commercial communications. The role requires collaboration across internal teams including logistics, finance, warehouse, merchandising, and brand management to ensure seamless order processing and resolving any business-related issues.

Core Responsibilities

• Manage ongoing communications with international customers and key accounts.
• Monitor purchase orders, sales orders, confirm orders, delivery schedules, and meet customer demands.
• Coordinate shipment arrangements with logistics, warehouse, and operations teams.
• Track payment status, handle overdue payments and credit concerns, and maintain commercial terms compliance.
• Support export sales operations including cross-border order and shipment management.
• Collaborate with overseas branches and local teams to address customer inquiries and urgent matters.
• Prepare and maintain sales reports, order status updates, and meeting summaries.
• Facilitate communication with distributors, wholesale, e-commerce, and trading customers.
• Proactively identify and escalate potential problems in orders, payments, shipments, and customer relations, proposing corrective actions.
• Contribute to international business projects for brands including Nike, Under Armour, On, K-Swiss, Palladium, among others.

Essential Qualifications

• Proficient in English, both written and spoken.
• Experience in international sales, export sales, key account management, distributor or wholesale sales, or sales within trading companies.
• Hands-on experience with import/export processes, overseas order handling, payment tracking, shipment coordination, or cross-border trading operations.
• Excellent attention to detail and strong follow-up capabilities.
• Ability to manage relationships with overseas clients autonomously.
• Basic knowledge of order lifecycle, payment processing, shipment logistics, and warehouse functions.
• Capability to collaborate effectively with sales, logistics, finance, warehouse, and merchandising teams.
• Resilient under pressure with capacity to handle urgent requests and shifting priorities.

Preferred Background

• Industry experience in sports, footwear, apparel, fashion, lifestyle, or consumer goods sectors.
• Previous work with brand distributors or trading companies.
• Experience engaging with overseas clients, distributors, or managing regional accounts.