Job Coach - Workforce Australia (WFA), Cairns

About the Role

Join AKG Australia as a Job Coach within Workforce Australia (WFA) based in Cairns, Queensland. This position focuses on understanding customers' abilities, emphasizing their strengths to provide personalized support and assist in securing employment that aligns with their skills. The role goes beyond job placement by maintaining ongoing support for both customers and their employers once employment is secured.

Candidate Profile

• Motivated by helping individuals reach their employment goals
• Excellent interpersonal and organizational skills
• Strong background in customer service
• Confident in engaging with local businesses and employers
• Goal-oriented mindset
• Problem-solving skills with ability to handle objections
• Understanding of vulnerabilities associated with job searching and implications of unemployment
• Empathy balanced with resilience
• Capability to obtain current Working with Children Check and Police Check

Benefits and Perks

• Access to "Purple Perks" discounts across numerous well-known retail, travel, and adventure brands
• Employee Assistance Program (EAP) available for employees and their families
• Opportunities for personal growth through training and leadership development
• Five weeks of annual leave after three years of service
• Option to cash out purchased annual leave
• Eligibility for long service leave after five years
• Gender-neutral paid parental leave for 12 weeks
• Superannuation contributions for women during the first 12 weeks of unpaid parental leave
• Additional leave options including domestic, community service, and study leave
• Support for education through assistance and study leave

Diversity and Inclusion

The company champions diversity and inclusion, holding the Workplace Gender Equality Agency Employer of Choice Citation and Disability Confident Company recognition. Applicants from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander peoples, mature aged workers, and culturally diverse communities are encouraged to apply.

Child Safety Commitment

All employees are required to embrace the National Principles for Child Safety, committing to children's safety and wellbeing. Training and induction will encompass these principles, focusing on children's developmental needs and culturally safe practices.

Contact and Application

For accessibility support or recruitment modifications, candidates may reach out to the talent team directly by email or phone.