IT Support Specialist (w/m/d) for IT Service Desk

About the Employer

The Science Center Berlin for Social Research (WZB) is an independent social science research institute jointly funded by the Federal Republic of Germany and the State of Berlin. As a non-profit GmbH and a member of the Leibniz Association, it brings together scientists from disciplines including sociology, political science, economics, and law. Their research is theory-driven, application-oriented, often long-term, and internationally comparative. Findings are addressed to an academic audience as well as experts and practitioners in politics, business, media, and society.

The IT department falls under the institute's administrative management, overseeing the central IT infrastructure including Windows and Linux systems. It provides IT service desk support for the institute and manages IT equipment and mobile communications. The IT infrastructure is evolving toward a modern, service-oriented internal provider as part of the WZB digital strategy.

Key Responsibilities

• Respond to and resolve customer IT support requests, including troubleshooting and documenting issues
• Manage Windows client systems with Microsoft 365 and other applications
• Support mobile devices, particularly iOS platforms
• Create and update support documentation and maintain the wiki system
• Handle account management tasks
• Manage workplace hardware provisioning: procurement, inventory control, and configuration
• Provide technical assistance to various administrative departments within WZB

Required Qualifications and Skills

• Completed relevant vocational training in IT (e.g., IT specialist) or a related degree, or equivalent professional experience
• Strong communication skills, self-motivation, and resilience
• Customer-focused and solution-oriented work approach
• Demonstrated teamwork and cooperation abilities
• Proficiency in both German and English

Preferred Experience

• Prior work in IT service and customer support
• Experience supporting Microsoft 365
• Technical support experience in administrative areas such as finance, human resources, or procurement
• Familiarity with ticketing systems

Employment Conditions and Benefits

• Salary up to pay group EG 9b TVöD Bund, depending on responsibilities
• Supplementary public service pension scheme (VBL U)
• Modern workplace located centrally in Berlin
• International, collegial, and diverse work environment
• Comprehensive onboarding process
• Flexible working hours and the option for remote work up to 20% of contracted weekly hours
• Support for work-life balance certified by the berufundfamilie audit
• Extensive professional and personal development opportunities
• Access to cafeteria facilities and social areas
• Discounted public transport monthly pass (job ticket or Deutschlandticket Job)
• Reduced rates for leisure and recreation through Sozialwerk.Bund membership
• Advisory and support services available for employees facing challenging life situations

Diversity and Equal Opportunity

The WZB values diversity and welcomes applications regardless of gender, nationality, ethnic or social origin, religion, disability, age, or sexual orientation. Women and individuals with migration backgrounds are particularly encouraged to apply. Disabled applicants will receive preferential consideration if equally qualified.

Additional Information

Interviews are expected in the week from August 24 to August 28, 2026. Applications should be submitted using the institute's online application system by August 2, 2026. For further inquiries, contact Christof Georgi via email.