IT Support Specialist Service Desk (m/w/d)

Position Overview

Geberit, an international industrial company known for its passion and innovation, invites you to join our IT Service Center team located in Pfullendorf. We offer significant opportunities for shaping your role, access to modern technology, targeted professional development, and a collaborative work atmosphere.

Primary Responsibilities

• Handle IT hotline requests via phone in both German and English, ensuring thorough documentation.
• Provide first-level support by managing incidents and service requests received through phone, email, or ticketing systems.
• Troubleshoot hardware and software issues remotely or directly at employees' workstations, including installation of new hardware and software components.
• Assist employees in the effective use of applications during their daily work.
• Identify optimization opportunities and actively contribute to the continuous improvement of processes and the IT environment.
• Execute minor projects within the service desk framework, such as evaluations, rollouts, and standardizations.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or a comparable technical qualification with further IT-related training.
• Strong dedication to customer service and a passion for delivering excellent support.
• Fluent verbal and written communication skills in German and English.

Benefits

• Access to an on-site staff restaurant.
• Ideal onboarding experience.
• Employee services and discounts.
• Corporate health management programs.
• Flexible working hours arrangements.
• Comprehensive training opportunities and chances for international assignments.
• Attractive retirement benefits.