- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 22 hours ago
- Work mode
- Work from home
- Education
- Vocational training in IT or equivalent
- Resume
- Required to apply
Job description
About the Role
Geberit is a global industrial company passionate about its work. Join our IT Service Center team in Pfullendorf where you'll find ample scope for creativity, modern technologies, targeted development opportunities, and a supportive team environment.
Main Responsibilities
- Handle IT hotline requests via phone in German and English, ensuring thorough documentation.
- Provide first-level support by receiving incidents and service requests through phone, email, or ticketing system.
- Diagnose and resolve hardware and software issues remotely or on-site, including installation of new components.
- Assist employees in effectively utilizing applications during daily operations.
- Identify opportunities to optimize processes and actively contribute to continuous improvements.
- Manage smaller projects within the service desk scope such as evaluations, rollouts, and standardization initiatives.
Required Profile
- Completed training as an IT specialist for system integration or a comparable technical qualification with further education in IT.
- Strong customer service orientation with passion for outstanding support.
- Excellent verbal and written skills in German and English.
Benefits
- Onsite staff restaurant.
- Supportive onboarding and training.
- Employee services and discounts.
- Corporate health management programs.
- Flexible working time models.
- Diverse opportunities for further education and international assignments.
- Attractive pension and benefits packages.