IT Support Specialist Service Desk (m/f/d)

About the Position

Geberit is a global industrial company known for its dynamic work environment, use of modern technologies, targeted career development, and a supportive team culture. Join our IT Service Center team located in Pfullendorf, where you will play a key role in supporting our worldwide customers.

Main Responsibilities

• Handle IT helpdesk requests by telephone in both German and English, ensuring thorough documentation of enquiries.
• Provide first-level support by receiving incidents and service requests via phone, email, or ticket system.
• Troubleshoot hardware and software issues remotely or directly at employee workstations, including installation of new hardware and software components.
• Assist employees in the effective use of applications during daily operations.
• Identify opportunities for process optimization and actively participate in continuous improvement activities.
• Manage smaller projects related to the service desk such as evaluations, rollouts, and standardization efforts.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or equivalent technical qualification with further IT-related education.
• Strong dedication to service and enthusiasm for delivering outstanding customer support.
• Excellent command of both German and English, spoken and written.

What We Offer

• Access to a staff restaurant.
• Optimal onboarding process.
• Employee discounts and special services.
• Company health management programs.
• Flexible working time models.
• Diverse training opportunities and possibilities for international assignments.
• Attractive pension and benefits schemes.