IT Manager / Senior IT Specialist - Service Desk & Cybersecurity

Overview

Cheshire Ireland is looking for a seasoned IT Manager or Senior IT Specialist with expertise in service desk operations and cybersecurity to join their team based in Ballymount, Dublin 24. This permanent, full-time role includes responsibility for IT support at levels 1 and 2 and the overarching cybersecurity framework aligned with organizational goals, supporting critical daily IT functions and business continuity.

Primary Responsibilities

• Oversee end-user support and infrastructure security, managing high-volume level 1 and 2 service desk operations for swift resolution and user satisfaction.
• Implement and administer comprehensive cybersecurity measures to safeguard company assets.
• Translate technical information to stakeholders without technical backgrounds effectively.
• Ensure IT operations align with business continuity plans and the organization’s key objectives.

Required Skills and Qualifications

• Bachelor’s degree with a minimum of four years in a related IT management or specialist role.
• Hands-on experience with service desk management and endpoint control through Microsoft Intune Endpoint Manager and Windows Autopilot.
• Proficiency with security tools including Microsoft Defender for Endpoint, Identity Security, Security Awareness Training, Multi-Factor Authentication via Duo and Microsoft Authenticator.
• Knowledge of infrastructure technologies such as Active Directory (On-Prem and Azure AD/Entra ID), Microsoft 365 Suite, Exchange Online, Group Policy, and basic networking concepts (DNS, DHCP, TCP/IP, firewall fundamentals).
• Experience with multiple operating systems including Windows 10/11, Windows Server 2016/2019/2022, iOS, and Android.
• Understanding of IT Service Management and ITIL Foundation principles relevant to Level 1 and 2 workflows.
• Cybersecurity credentials like CompTIA Security+ or CISSP are essential.
• Relevant Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• Strong verbal and written communication skills for influencing and liaising across all organizational levels.
• Excellent interpersonal abilities to foster both internal and external professional relationships.
• Eligibility to live and work in the Republic of Ireland with fluency in English.
• Possession of a clean driving license with willingness to travel nationally, including outside standard hours; access to a car is mandatory.

Desirable Experience and Knowledge

• Proven track record of optimizing service desk workflows, improving ticket resolution times.
• Leading security initiatives, such as implementing Zero Trust models and deploying Endpoint Detection and Response tools.
• Experience in ransomware prevention through enhanced backup strategy implementation.
• Regular review and updating of IT policies, including Incident Response Plans and Acceptable Use Policies, ensuring compliance with legal and operational standards.
• Understanding and application of emerging technologies like Artificial Intelligence to enhance IT service effectiveness.
• Familiarity with cybersecurity frameworks such as NIST or ISO 27001.

Additional Information

This role is Grade 7 with a salary range of €58,152 to €76,255 including two long service increments. The contract offers a hybrid working model with a 37-hour workweek and requires travel across Ireland. Candidates will undergo Garda National Vetting and must provide all necessary documentation for employment eligibility.
Closing date for applications is Wednesday, 12 August 2026 at 5 pm.