International Voice Process Executive
Mumbai, Maharashtra, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 275,000 – INR 400,000 / year
- Openings
- 1
- Posted
- 10 hours ago
- Work mode
- In office
- Education
- Graduation Not Required
- Eligibility
- Open to all candidates, including those without a graduation degree; freshers are encouraged to apply.
- Resume
- Required to apply
Where you'll work
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Job description
About Sutherland
Sutherland is a global frontrunner in business and digital transformation, fostering exceptional customer experiences throughout client engagement journeys. With more than three decades of expertise, they blend domain knowledge and proven optimization techniques with advanced tools and platforms, including AI and intelligent automation, to enhance operational efficiency and client growth. Their diverse clientele spans sectors such as Healthcare, Insurance, Banking, Communications, Technology, and Retail. Operating with a team of 40,000 professionals, Sutherland emphasizes agility, innovation, integrity, and flawless execution.
Role Overview
We invite enthusiastic freshers to apply for the position of Customer Support Associate in an International Voice Process. This role primarily involves supporting customers via telephone communication with excellent verbal and written English skills. Candidates must be based around Mumbai and be available for immediate joining, working a rotational 24/7 shift pattern.
Responsibilities
- Provide customer assistance over calls in the international voice process domain.
- Communicate effectively both verbally and in writing in English to address customer needs.
- Maintain productive and professional interactions with clients to enhance service experience.
Requirements
- Outstanding communication and writing skills in English are essential.
- Must be located within a 25 km radius of Mumbai.
- Availability to join immediately is mandatory.
- Willingness to work on rotational shifts covering 24/7 schedules.
Work Details
- Work from Office at Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708.
- Shift pattern includes 5 working days with 2 rotational weeks off.
Additional Information
Interested candidates can attend a walk-in interview in person. Resume submission via WhatsApp to HR Afreen at 8097597439 is encouraged, and candidates should mention "HR Afreen- 8097597439" on their application documents. Sutherland does not charge any fees or favors for employment opportunities. Please report any suspicious requests immediately.
Minimum education
Bachelor's Degree