International Voice Process Executive (Customer Service)

About the Position

Innov Ultra Business Services is recruiting professionals for its International Voice Process team, focusing on customer service operations for global clients. The ideal candidates will possess outstanding verbal communication skills in English and efficiently handle queries through voice-based interactions.

Key Responsibilities

• Deliver prompt and accurate customer support via telephone to resolve inquiries and issues.
• Maintain high-quality service standards to ensure customer satisfaction.
• Document customer interactions and update records as necessary.
• Collaborate with the team to address customer needs and promote retention.
• Communicate solutions clearly and efficiently in English.

Work Schedule & Location

• Work exclusively during night shifts, five days a week with two rotational days off.
• Eligible candidates must reside within a 20-kilometer radius of Kovilambakkam, Chennai.
• Two-way transportation (pick-up and drop-off) is available for employees.

Candidate Profile

• Strong command of spoken and written English is necessary.
• Immediate joiners are preferred.
• Candidates who are undergraduates are welcome to apply; graduation is not required.

Compensation Details

• Freshers: Annual salary around 315000 INR.
• Experienced professionals: Annual salary up to 425000 INR.

Perks and Benefits

• Provident Fund and Employee State Insurance coverage.
• Two-way cab service for pick-up and drop-off.

Additional Information

• Roles are based on a complete night shift to support international client requirements.
• Please contact HR representatives for further details: Bushra (9903453496), Jiya (8583029467).