Customer Support Executive

About the Company

Elpis Technology Solutions, recognized by its platforms myCBSEguide and Examin8, is situated in Noida Sector 153. Examin8 specializes in delivering a streamlined online Test Generator platform designed for educators and institutions to efficiently craft question papers and online assessments.

Role Overview

The organization is seeking a proactive, enthusiastic female Customer Support Executive with a passion for connecting with customers and supporting their needs, particularly within the educational technology sector.

Key Responsibilities

• Reach out to schools, teachers, and coaching centers to communicate the features and benefits of Examin8’s offerings.
• Engage and convert potential leads into purchasing customers using effective sales strategies.
• Manage both incoming and outgoing sales and support calls.
• Provide product walkthroughs remotely via phone or online sessions.
• Address customer inquiries, delivering comprehensive solutions and after-sales support.
• Follow up with users for renewals, upgrades, and additional products.
• Accurately update and maintain records in CRM or relevant software.
• Liaise with the technical team to resolve user issues when necessary.
• Consistently work towards meeting or exceeding monthly sales and customer satisfaction quotas.

Qualifications & Requirements

• Bachelor’s degree in any discipline is an asset.
• Candidates must demonstrate strong verbal skills in Hindi and basic English.
• A persuasive and self-confident demeanor is vital.
• Basic ability to use computers, including MS Office, emails, and internet research.
• Open to fresh graduates with excellent communication skills; experience in telesales, EdTech, SaaS, or customer support will be advantageous.

Working Conditions & Additional Information

• Onsite position at the Noida office (Sector 153).
• Work schedule: Monday to Friday, 9:00 AM to 6:00 PM.
• This role is open to female candidates only.

Compensation & Benefits

• Monthly fixed salary ranging from INR 12,000 to 21,000, depending on experience and qualifications.
• Performance incentives based on meeting sales targets.
• Opportunities for job-related training and career progression.
• Supportive and professional team environment.
• Paid leave and official company holidays.