Internal Claims Adjuster

Overview

This is a permanent full-time insurance role based in South Australia, Australia. It is a strong entry-level opportunity for someone looking to build a career in claims, and it offers the chance to work with a supportive team and a positive workplace culture.

What makes Crawford different

Crawford places a strong emphasis on people and development. The company looks for the right attitude and then builds capability through training. Team members are encouraged to keep growing their knowledge and expertise in an environment that supports learning, collaboration and professional progress.

The organisation is looking for someone who not only has the ability to perform the role, but also contributes positively to the team culture through drive, integrity and a growth mindset.

• Drive: A strong personal motivation to deliver high-quality work and excellent customer service.

• Integrity: A commitment to honesty, reliability and following through on promises.

• Growth mindset: An openness to teamwork, feedback and continuous learning, while also sharing knowledge with others.

Role summary

The position focuses on handling a portfolio of claims from start to finish. A large part of the job involves active communication with stakeholders, including giving updates and explaining outcomes over the phone in relation to claim progress.

While prior experience in insurance or claims handling is preferred, it is not essential. Applications are also welcome from strong customer service, retail or call-centre professionals who are keen to learn insurance fundamentals on the job and want to develop a long-term career in the sector.

The internal title for this role is Internal Claims Adjuster. Similar titles may include Claims Consultant, Claims Manager, Claims Handler or Claims Assessor.

What kind of person will succeed here

The ideal candidate is self-motivated, enthusiastic and naturally good at solving problems. They should communicate clearly, enjoy learning, work well with people and bring empathy, professionalism and a positive attitude. The role also calls for someone who is careful, analytical, able to make sensible decisions in a busy environment, and willing to go the extra mile.

Key requirements

• Strong customer service capability
• Excellent attention to detail, with strong organisation and prioritisation ability
• Clear verbal and written communication skills
• Claims or general insurance experience is preferred but not mandatory
• Familiarity with insurance terms, practices and policy conditions is an advantage

Core responsibilities

• Manage a portfolio of claims through the full lifecycle
• Support policyholders and guide them through the claims process
• Review claim documents, policy wording, endorsements, client instructions and related records to assess coverage
• Investigate claims by analysing damage information, speaking with claimants and comparing submitted details against supporting evidence
• Establish loss reserves and revise them when circumstances change
• Compile reports by gathering and summarising relevant information
• Finalise claims once the insurer’s liability has been established

About the company

Crawford is the world’s largest publicly listed claims management business, operating across more than 70 countries. It has been in business for over 80 years and works to help restore and improve the lives, businesses and communities affected by natural disasters and catastrophic events.

In Australia, Crawford is described as the only provider covering the full claims lifecycle, from first notification of loss through to litigation. Its service lines include loss adjusting for property, major and complex losses and catastrophe response, third-party administration, forensic accounting with business interruption expertise, cyber response, managed repair services, and quantity surveying, forensic engineering and building consultancy.

Inclusion and workplace policy

The company says it is committed to an inclusive workplace that attracts and keeps diverse talent. It values different perspectives, experiences and ideas, and aims to create an environment where employees feel respected, supported and empowered. Applications are welcomed from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds, regardless of gender identity, age, sexual orientation, disability or ethnicity.

Other conditions

All successful employees must agree to a national police check. To be eligible for this opportunity, applicants must have the right to work in Australia or New Zealand.

How to apply

Applicants are asked to submit a brief cover letter explaining their suitability for the role, along with an updated resume.