External Claims Adjuster

Overview

This role is based in Darwin and offers the chance to make a meaningful difference by helping customers recover after an insured loss or other disruptive event. As an External Claims Adjuster, you will take ownership of claims from the first inspection through to final settlement, combining technical assessment with clear communication and practical problem-solving.

What makes this opportunity attractive

• Competitive pay package with an annual bonus
• Car allowance, laptop, and mobile phone provided
• Flexible hybrid working arrangements with a high degree of autonomy
• Opportunity to join a supportive regional team with strong performance standards

Role summary

You will be responsible for handling claims end-to-end, including site visits, desktop reviews, loss assessment, cause analysis, and coordination with external specialists where needed. The role requires you to guide customers through the process in a calm, professional, and empathetic way while maintaining control of your own portfolio.

The employer is open to candidates from loss adjusting, claims, property, or related backgrounds, provided they bring the right mindset and transferable capabilities.

Key responsibilities

• Carry out on-site and desktop assessments as part of the claims process
• Manage claims through every stage until resolution
• Communicate effectively with customers, clients, and other stakeholders
• Maintain precise records and prepare clear, well-supported decisions

What we are looking for

• A composed and assured manner, along with strong verbal and written communication
• A genuine customer-focused attitude and the ability to show empathy
• A curious, analytical approach with a strong problem-solving mindset
• Good organisation skills and the ability to handle several claims at once
• Resilience and a commitment to achieving strong outcomes

Requirements

• Current driver’s licence
• Experience or qualifications relevant to loss adjusting, claims, property, or similar work are highly valued
• Legal right to work in Australia or New Zealand
• Ability to pass a police check

Application notes

Applicants are asked to submit a resume together with a brief cover letter sharing their background and interest in the role.